Hello, I’m a freelance developer assisting an individual Apple Developer Program member with their App Store submission. I was added to the account as an Admin to help manage the submission process. The Account Holder recently received a Notice of Termination under Section 3.2(f), referring to “documented indications of fraudulent conduct.” Background The app is a game that has also been publicly available on Google Play for approximately five months. The iOS app was under review with build 33. After receiving App Review feedback, we prepared build 34 containing the requested corrections. While updating the submission in App Store Connect, build 33 was accidentally removed from that particular version/submission. The binary itself was not deleted from the account. The In-App Purchases remained configured. We immediately created a new submission, attached the corrected build 34, re-confirmed the In-App Purchases, and explained in the Review Notes that the previous build had accidentally been removed from the submission. We also listed the changes made in response to the previous App Review feedback. Shortly afterward, the Account Holder received the Notice of Termination. We are not aware of any fraudulent or dishonest activity associated with the account. There was no intention to conceal functionality, circumvent App Review, alter the nature of the app, or manipulate the review process. We believe the recent submission activity may have been misunderstood. The problem The Account Holder is currently unable to access the Contact Us / reinstatement process at all. The relevant Apple Developer support pages either fail to load or do not provide access to the reinstatement request, including when attempted from different devices. As an Admin, I am also unable to submit the reinstatement request on the Account Holder’s behalf. As a result, the Account Holder wants to request reconsideration of the termination but currently has no functioning way to submit that request through the provided process. Has anyone encountered a similar situation where an Account Holder could not access the reinstatement form after receiving a Notice of Termination? Is there an alternative official channel through which the Account Holder can get the reinstatement request in front of the appropriate Apple Developer Program team or App Review Board? Any guidance would be greatly appreciated. Thank you.