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Reply to Cannot enroll: "Enroll" button unavailable in app, Apple Account balance unsupported on web (Russia)
Hi Sergey, I’m experiencing a very similar issue right now. My Apple Developer enrollment has been stuck for about 14 days after submitting identity verification documents requested by Apple Support. Current symptoms: The Apple Developer app shows: “Enrollment through the Apple Developer app is not available for this Apple Account.” Web enrollment fails with: “Your enrollment could not be completed.” Support confirmed that every enrollment attempt immediately fails on their side as well. I’ve already: submitted government ID and proof of address, cleared Safari history/cache, retried enrollment from both web and app, contacted support multiple times. The latest feedback I received was that there may be an issue related to my Apple ID information/name matching, but support could not see any detailed backend error. At this point, it feels more like an account-state or enrollment-system issue rather than a normal verification delay. Hopefully Apple can clarify whether this is: a backend account restriction, a corrupted enrollment state, or a broader enrollment system issue affecting some accounts. You're definitely not the only person facing this problem.
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Reply to Cannot enroll: "Enroll" button unavailable in app, Apple Account balance unsupported on web (Russia)
Hi Sergey, I’m experiencing a very similar issue right now. My Apple Developer enrollment has been stuck for about 14 days after submitting identity verification documents requested by Apple Support. Current symptoms: The Apple Developer app shows: “Enrollment through the Apple Developer app is not available for this Apple Account.” Web enrollment fails with: “Your enrollment could not be completed.” Support confirmed that every enrollment attempt immediately fails on their side as well. I’ve already: submitted government ID and proof of address, cleared Safari history/cache, retried enrollment from both web and app, contacted support multiple times. The latest feedback I received was that there may be an issue related to my Apple ID information/name matching, but support could not see any detailed backend error. At this point, it feels more like an account-state or enrollment-system issue rather than a normal verification delay. Hopefully Apple can clarify whether this is: a backend account restriction, a corrupted enrollment state, or a broader enrollment system issue affecting some accounts. You're definitely not the only person facing this problem.
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