Hi everyone,
I'm developing a digital retail application which acts as a digital storefront/marketplace where users can purchase standard prepaid gift cards and entertainment store credits (such as PlayStation, Xbox, and Steam gift cards).
To give you a clearer picture of how our app and payment system work:
The app allows users to browse a catalog of prepaid gift cards and vouchers.
When a user decides to purchase an item, they complete the transaction within the app using localized/third-party payment gateways (such as regional digital wallets and online payment providers).
Upon successful payment, the app securely fulfills the order by displaying the purchased prepaid code or voucher, which is meant to be redeemed externally on the respective platform's website or app.
However, Apple's App Review team keeps rejecting the app under Guideline 3.1.1 (In-App Purchase), stating: "The app allows users to purchase or sell digital items, codes, or currencies to be used in other apps or third-party platforms."
We are not selling software licenses or unlocking features inside iOS apps; we are simply selling standard prepaid gift cards through external/local payment methods, similar to traditional physical retail cards.
Has anyone faced a similar rejection while using external/regional payment gateways for a gift card or e-commerce app? How did you structure your app metadata, app description, or appeal to satisfy Guideline 3.1.1 without entirely removing the checkout flow?
Any insights or advice would be greatly appreciated. Thanks!
0
0
26