I purchased the membership on the 14th of this month—it's the 18th now—and I still haven't received an activation email or any other communication. I've written to support about three times but haven't received a reply; what options can you offer me? compre la membresía el 14 de este mes y ya hoy estamos a 18 y aun no recibo un correco de activacion o de algo , ya le he escrito a soporte como 3 veces y no recibo repuesta , que opciones me dan ?