I had the same issue and resolved it as follows: Login to your account. Click on Support in the menu Scroll down and find "Contact us by phone or email" Click on the button Get Started Click on Membership and Account Click on Program Enrolment Click on Phone (if this option is greyed out or not-clickable, then you are outside the opening hours of the support desk. Allow for a time difference, for example the EU support desk is in Ireland which may be a different timezone for you) Leave your number I was called back within a minute. First you get a tape and you have to confirm something by pressing 1, but after a minute or so, I got a chap on the phone and he solved it. Problem was, according to him, that you can not use like company details when personal details are asked. He cleared that, instructed me to wait for a couple of minutes, and when I tried again, I could proceed with the process and finally got to finish it. Good luck!