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Developer enrolment blocked by old trusted device/phone associations
Hi, I’m hoping someone here has come across this before, because I’ve pretty much run out of options with Developer Support. I’ve been trying to enrol in the Apple Developer Program for quite a while. After a lot of back and forth, Apple eventually told me the problem is that my trusted device or 2FA phone number is associated with several other Apple Accounts. I can understand how this might have happened. I’ve been using Apple products for years and I’ve helped family, friends and other people set up and troubleshoot their Apple devices over that time. Some of these associations could be years old. The problem is that Apple understandably won’t tell me which accounts are involved because of privacy. I don’t have a problem with that and I’m not asking for anyone else’s account information. But it leaves me stuck. I’ve basically been told that I need to remove my details from those accounts, while at the same time there’s no way for me to know which accounts they are. Developer Support have now told me they’ve gone as far as they can with it. I’m quite happy to prove who I am. I have an Australian passport, I can verify my current phone number and devices, and I’m happy to provide whatever other identification Apple needs. I also noticed Apple’s identity verification documentation says to contact Support if you need to verify your identity using a method other than the Apple Developer app. I’ve asked about this, but so far I haven’t been able to find anyone who can actually move the enrolment forward. I’m not trying to get around Apple’s security. I just need some way of proving that I am who I say I am when the normal enrolment system can’t do it. I already have a fairly extensive Developer Support case for all of this, which I’m happy to provide privately to Apple staff if needed. Has anyone else run into this? Or, if someone from Apple sees this, is there another team or a manual verification process that Developer Support can refer this to? Thanks, Tom
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Developer enrolment blocked by old trusted device/phone associations
Hi, I’m hoping someone here has come across this before, because I’ve pretty much run out of options with Developer Support. I’ve been trying to enrol in the Apple Developer Program for quite a while. After a lot of back and forth, Apple eventually told me the problem is that my trusted device or 2FA phone number is associated with several other Apple Accounts. I can understand how this might have happened. I’ve been using Apple products for years and I’ve helped family, friends and other people set up and troubleshoot their Apple devices over that time. Some of these associations could be years old. The problem is that Apple understandably won’t tell me which accounts are involved because of privacy. I don’t have a problem with that and I’m not asking for anyone else’s account information. But it leaves me stuck. I’ve basically been told that I need to remove my details from those accounts, while at the same time there’s no way for me to know which accounts they are. Developer Support have now told me they’ve gone as far as they can with it. I’m quite happy to prove who I am. I have an Australian passport, I can verify my current phone number and devices, and I’m happy to provide whatever other identification Apple needs. I also noticed Apple’s identity verification documentation says to contact Support if you need to verify your identity using a method other than the Apple Developer app. I’ve asked about this, but so far I haven’t been able to find anyone who can actually move the enrolment forward. I’m not trying to get around Apple’s security. I just need some way of proving that I am who I say I am when the normal enrolment system can’t do it. I already have a fairly extensive Developer Support case for all of this, which I’m happy to provide privately to Apple staff if needed. Has anyone else run into this? Or, if someone from Apple sees this, is there another team or a manual verification process that Developer Support can refer this to? Thanks, Tom
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