Subject: Family Controls (Distribution) — 2 pending requests for 9 days, no status update (WA2MPH4572 + HCQXH9P8VM)
Tags: family-controls
Body:
Hello Apple Developer Forums and DTS team,
I am requesting visibility on the status of two pending Family Controls
(Distribution) entitlement requests submitted 10 days ago with no email
confirmation or status update.
REQUEST DETAILS
App: SHIELD
Bundle ID: app.shieldme
Team ID: 4452N28RUS
Request IDs (both submitted on May 6, 2026):
WA2MPH4572
HCQXH9P8VM
Status: Both showing "Submitted" in Identifiers → app.shieldme →
Family Controls (Distribution) → View Requests
USE CASE
SHIELD is a Brazilian app focused on personal device usage management.
The category covers the scenario the app addresses: device owners who
want to apply additional access controls to their own apps in case of
phone theft or loss, which are widespread concerns in Brazil.
SHIELD is NOT a parental control app and does not facilitate
management of devices belonging to other people. The device owner is
the sole operator. The owner uses the system-provided picker to
select which of their own apps should require additional access
controls, configured and controlled exclusively by the owner.
The use of FamilyControls + ManagedSettings is the iOS API path that
allows a third-party app to offer this access-control layer on
user-selected apps for the owner's own protection. Without this
entitlement, the iOS version cannot offer parity with the Android
version of the same product.
ALIGNMENT WITH FAMILY CONTROLS USAGE TERMS
Device owner is the sole operator (no third-party monitoring)
Owner manages access to their own apps only
Use case is personal device usage management
No advertising or data broker use of device or usage data
No organizational deployment
Privacy disclosures complying with Brazilian LGPD law are included
in-app at first launch
ASK
Could a DTS Engineer or the entitlements review team confirm
whether the two pending requests are visible in the queue and
share an approximate timeline?
If additional clarification on the use case would help the review
proceed, I will provide it the same day.
The Android version of SHIELD is feature-complete and currently in
beta testing, approaching public launch. The iOS version is designed
to launch alongside Android, since the product relies on a referral
mechanism where an existing user can invite a contact who may be on
either platform. Releasing only one platform breaks the onboarding
flow for invitees on the other. Family Controls (Distribution) is
the single remaining blocker on the iOS side. If there is a
recommended channel for aligning entitlement timing with a
coordinated multi-platform release, please advise.
Thank you for your time.
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