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Reply to Program enrollment issue, no response from support
Hi everyone, I’m dealing with the exact same issue and wanted to share my experience in case others are stuck too. I purchased the Apple Developer Program annual membership on April 4, 2026. My first order (W1557414550) was placed early in the morning. I received the order acknowledgement email from the Apple Store confirming the €99.00 charge, and it stated that it would be processed within 2 business days. Hours passed, and nothing happened. My developer account still showed no active membership. No activation email, no status update, nothing. Because I assumed the first transaction had failed, I placed a second order (W1368750965) later the same day for the exact same membership, another €99.00. I then received a second order acknowledgement. So now I’ve been charged twice for the same membership on the same Apple ID, and neither order has resulted in an active membership. My current situation: Two confirmed orders for the same Apple Developer Program membership on the same account. Neither order has activated my membership. No activation email received. The online cancellation/refund tools don’t work because the orders haven’t been fully processed yet. Phone support is closed on weekends after 6 PM. The contact form at developer.apple.com/contact is not loading properly for my issue. I’m essentially locked out: paid twice, can’t use the membership, can’t cancel, and can’t reach anyone until Monday. Has anyone experienced something similar? Specifically: How long did it take for your membership to actually activate after payment? Were duplicate orders automatically detected and refunded, or did you have to fight for it? Is calling 0800 2000 136 (DE) on Monday the most reliable way to resolve this? Any insight would be really appreciated. Like @Oleksandr1993 said, it feels like shouting into the void. Thanks in advance.
7h
Reply to Program enrollment issue, no response from support
Hi everyone, I’m dealing with the exact same issue and wanted to share my experience in case others are stuck too. I purchased the Apple Developer Program annual membership on April 4, 2026. My first order (W1557414550) was placed early in the morning. I received the order acknowledgement email from the Apple Store confirming the €99.00 charge, and it stated that it would be processed within 2 business days. Hours passed, and nothing happened. My developer account still showed no active membership. No activation email, no status update, nothing. Because I assumed the first transaction had failed, I placed a second order (W1368750965) later the same day for the exact same membership, another €99.00. I then received a second order acknowledgement. So now I’ve been charged twice for the same membership on the same Apple ID, and neither order has resulted in an active membership. My current situation: Two confirmed orders for the same Apple Developer Program membership on the same account. Neither order has activated my membership. No activation email received. The online cancellation/refund tools don’t work because the orders haven’t been fully processed yet. Phone support is closed on weekends after 6 PM. The contact form at developer.apple.com/contact is not loading properly for my issue. I’m essentially locked out: paid twice, can’t use the membership, can’t cancel, and can’t reach anyone until Monday. Has anyone experienced something similar? Specifically: How long did it take for your membership to actually activate after payment? Were duplicate orders automatically detected and refunded, or did you have to fight for it? Is calling 0800 2000 136 (DE) on Monday the most reliable way to resolve this? Any insight would be really appreciated. Like @Oleksandr1993 said, it feels like shouting into the void. Thanks in advance.
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7h