Week 9 update (26 July): still blocked. Identity verification remains APPROVED (2 June). The account-level hold ("Unable to Continue - contact support") still blocks enrolment before registration and payment. I contacted Developer Support again today on cases 102900128848, 102927880856, and 102905434551, and sent an update to Executive Relations. All requested materials have been on file for weeks including ID files, device details, SEID, and a screen recording. If any moderator or Apple staff can route this to the team that handles account-level holds, I would be very grateful.

Week 9 update (26 July): still blocked. Identity verification remains APPROVED (2 June). The account-level hold ("Unable to Continue - contact support") still blocks enrolment before registration and payment. I re-contacted Developer Support again today on cases 102900128848, 102927880856, and 102905434551, and sent an update to Executive Relations. All requested materials have been on file for weeks (ID files, device details, SEID, screen recording). If any moderator or Apple staff can route this to the team that handles account-level holds, I would be very grateful.

Week 8 update: still blocked, and now total silence from Apple. Identity verification remains APPROVED (2 Jun), account-level hold ("Unable to Continue — contact support") unchanged since it first appeared. The most recent substantive reply from any of my three cases was Franchessca on case 102927880856 on 9 July — I resent the requested diagnostics the same day and have heard nothing since (11 days now). No path forward on lifting the hold itself across three case numbers and six-plus Developer Support agents. If any moderator or Apple staff can route this to the team that handles account-level holds, I'd be very grateful.

Week 7/8 update: still blocked. Identity verification remains APPROVED (2 Jun), account-level hold ("Unable to Continue — contact support") unchanged since it first appeared. A newer case (102927880856) finally got a substantive reply this week, but only re-requested diagnostics (device, OS, screen recording) that were provided to Developer Support over a month ago on the original case — I've resent everything. Still no path forward on lifting the hold itself across three case numbers and five Developer Support agents. If any moderator or Apple staff can route this to the team that handles account-level holds, I'd be very grateful.

Update (7 July): Still blocked, now into week 7. Got a standard checklist from Support on July 1 under Case 102927880856. Replied on July 7 confirming that the account-level hold ('Unable to Continue') still persists. If any moderator or staff can route this to the engineering/account hold team, I would be grateful.

Update (28 June): still blocked, now week 6. Identity verification remains APPROVED (2 June), but the account-level hold ("Unable to Continue — contact support") still blocks enrolment before the registration step. Developer Support (cases 102900128848 + 102905434551) has not sent a substantive reply since 8 June — 20 days — and every contact-form escalation since (15/16 and 23 June) has lapsed past its two-business-day window with only automated acknowledgements. I've now also opened a fresh case (102927880856) to get new eyes on it. Everything requested (ID files, device model, SEID, screen recording) was provided weeks ago. If any moderator or Apple staff can route this to the team that can lift an account-level hold, I'd be grateful — happy to provide anything else immediately.

Update (23 June): still blocked, now into week 5. Identity verification remains APPROVED (2 June), but the account-level hold ("Unable to Continue - contact support") still blocks enrolment before the registration/payment step. Developer Support (cases 102900128848 + 102905434551) has not sent a substantive reply since 8 June, and the two official contact-form escalations I filed on 15-16 June have passed their stated two-business-day reply window with only automated acknowledgements. Everything requested (ID files, device model, SEID, screen recording) was provided weeks ago. If any moderator or Apple staff can route this to the team that can lift an account-level hold, I would be grateful - happy to provide anything else immediately.

Update — three weeks in, still blocked (re-tested again today, 16 June). Recap for anyone hitting the same wall: my Individual enrolment (India) had its identity verification APPROVED on 2 June. Since then the Apple Developer app hard-blocks BEFORE the registration/payment step with "Unable to Continue — contact support" (re-tested again today — same). This is an account-level hold, separate from the (already passed) identity check. I have now provided everything Developer Support asked across three advisors (cases 102900128848 + 102905434551): the confirmation answers, 5 government-issued ID files, device model, the SEID, and a screen recording of the error — all via Apple's secure upload links. No reason for the hold has ever been stated, and there has been no reply since 8 June. Has anyone gotten past an account-level hold that appears AFTER identity is approved? Specifically: What was the underlying cause (billing/payment method, a prior account association, a region issue)? Did a Senior Advisor escalation resolve it, rather than the standard email queue? Is there a faster contact path to the team that can actually lift an account-level hold? Grateful for any pointers.

Update (2026-06-10): Files successfully uploaded to Apple Support via secure gigafiles link. Documentation includes: ✅ Screenshots from Settings > General > About (device details) ✅ Screen recording of "Unable to Continue" enrollment error ✅ Supporting documentation Case #102900128848 now in Apple's hands. Support team (Yana/Samira/Lita) is investigating account-level hold blocking enrollment progression. Timeline: 2026-05-28: Case opened (ID verification rejected) 2026-06-02: Identity verified and approved 2026-06-06: Government ID docs uploaded 2026-06-08: Apple requests device details 2026-06-10: Device files uploaded ← YOU ARE HERE ~2026-06-17: Expected Apple response Will post final resolution once account hold is cleared. — Adarsh P S

Update (2026-06-10): Files successfully uploaded to Apple Support via secure gigafiles link. Documentation includes: ✅ Screenshots from Settings > General > About (device details) ✅ Screen recording of "Unable to Continue" enrollment error ✅ Supporting documentation

Update (4 June): Developer Support has now confirmed my identity verification is APPROVED. In case 102900128848 the agent replied on 2 June: "the system shows that your information has been approved. Please continue to submit the registration information." However, the Apple Developer app still blocks me before I can submit the enrolment, and the message changed over two days: 3 June: a full-screen "Contact Us to Continue. There may be an issue with your account that needs to be resolved before you can continue. Please contact support." 4 June: an alert "Unable to Continue. Contact support at developer.apple.com/contact." So I'm in a loop: identity verification is approved, yet the app won't let me reach the registration/payment step. I've replied to the case asking them to clear the residual account-level hold. Has anyone cleared this exact "approved, but the app still shows Unable to Continue" state? Did it resolve on its own after a delay, or did support have to lift an account-level flag? Any pointers appreciated.