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Reply to StoreKit Product Retrieval Issue During App Review
Bonjour, J'ai reçu cela et ça fait plus de 2 mois que nous sommes dessus et nous n'arrivons pas à avoir l'approbation d'Apple alors que quand nous testons l'application, tout fonctionne bien. Guideline 2.1(b) - Performance - App Completeness Issue Description The In-App Purchase products in the app exhibited one or more bugs which create a poor user experience. Specifically, your app failed to display the prices and displayed an error message when we tried to make a purchase. Review the details and resources below to troubleshoot this issue. Review device details: Device type: iPad Air 11-inch (M3) OS version: iPadOS 27.0 Next Steps Apple reviews In-App Purchase products in the sandbox and the In-App Purchase products do not need prior approval to function in review. Review the product configurations, complete any missing information, and test them in the sandbox. To offer In-App Purchases in the app, implement the StoreKit framework and the Account Holder must also accept the Paid Apps Agreement in the Business section of App Store Connect. Confirm you have a Paid Apps Agreement in effect. If you still need assistance after completing the steps and reviewing the resources, visit the Apple Developer Forums. If you can’t find an answer from an existing thread, start a new thread with your question to get guidance from Apple engineers and other developers. Resources Learn more about app completeness requirements in guideline 2.1(b). Guideline 2.1(a) - Performance Issue Description The app crashed during review. Apps that crash negatively impact users. Steps leading to crash: tap on scanner un plat or tap on prendre une photo Review device details: Device type: iPad Air 11-inch (M3) OS version: iPadOS 27.0 Next Steps Test the app on supported devices to identify crashes and stability issues before resubmitting for review. Crash logs have been attached to help resolve this issue: Fully symbolicate the crash report. See Adding Identifiable Symbol Names to a Crash Report. Match the crash report to a common pattern. Based on the pattern, take specific actions to further investigate the crash. See Identifying the Cause of Common Crashes. Once the root causes of the crash have been identified, make the appropriate changes to the binary to resolve the issue. Test the app on a device to ensure that it runs as expected. Note that users expect apps they download to function on all the devices where they are available. For example, apps that may be downloaded onto iPad devices should function as expected for iPad users. Resources For more information on crash reports, see Diagnosing Issues Using Crash Reports and Device Logs. For information about testing apps and preparing them for review, see Testing a Release Build. To learn about troubleshooting networking issues, see Networking Overview. pouvez vous me venir en aide s'il vous plait? J'ai fais beaucoup de nuits blanches. Merci pour votre aide
Topic: StoreKit SubTopic:
StoreKit, In-App Purchase, and App Store Server API Q&A
Sep ’26
Reply to StoreKit Product Retrieval Issue During App Review
Bonjour, J'ai reçu cela et ça fait plus de 2 mois que nous sommes dessus et nous n'arrivons pas à avoir l'approbation d'Apple alors que quand nous testons l'application, tout fonctionne bien. Guideline 2.1(b) - Performance - App Completeness Issue Description The In-App Purchase products in the app exhibited one or more bugs which create a poor user experience. Specifically, your app failed to display the prices and displayed an error message when we tried to make a purchase. Review the details and resources below to troubleshoot this issue. Review device details: Device type: iPad Air 11-inch (M3) OS version: iPadOS 27.0 Next Steps Apple reviews In-App Purchase products in the sandbox and the In-App Purchase products do not need prior approval to function in review. Review the product configurations, complete any missing information, and test them in the sandbox. To offer In-App Purchases in the app, implement the StoreKit framework and the Account Holder must also accept the Paid Apps Agreement in the Business section of App Store Connect. Confirm you have a Paid Apps Agreement in effect. If you still need assistance after completing the steps and reviewing the resources, visit the Apple Developer Forums. If you can’t find an answer from an existing thread, start a new thread with your question to get guidance from Apple engineers and other developers. Resources Learn more about app completeness requirements in guideline 2.1(b). Guideline 2.1(a) - Performance Issue Description The app crashed during review. Apps that crash negatively impact users. Steps leading to crash: tap on scanner un plat or tap on prendre une photo Review device details: Device type: iPad Air 11-inch (M3) OS version: iPadOS 27.0 Next Steps Test the app on supported devices to identify crashes and stability issues before resubmitting for review. Crash logs have been attached to help resolve this issue: Fully symbolicate the crash report. See Adding Identifiable Symbol Names to a Crash Report. Match the crash report to a common pattern. Based on the pattern, take specific actions to further investigate the crash. See Identifying the Cause of Common Crashes. Once the root causes of the crash have been identified, make the appropriate changes to the binary to resolve the issue. Test the app on a device to ensure that it runs as expected. Note that users expect apps they download to function on all the devices where they are available. For example, apps that may be downloaded onto iPad devices should function as expected for iPad users. Resources For more information on crash reports, see Diagnosing Issues Using Crash Reports and Device Logs. For information about testing apps and preparing them for review, see Testing a Release Build. To learn about troubleshooting networking issues, see Networking Overview. pouvez vous me venir en aide s'il vous plait? J'ai fais beaucoup de nuits blanches. Merci pour votre aide
Topic: StoreKit SubTopic:
StoreKit, In-App Purchase, and App Store Server API Q&A
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Sep ’26