We're migrating our MDM-managed app from Enterprise (In-House) to App Store distribution and encountering error 9610
when using InstallApplication with iTunesStoreID.
What worked (Enterprise)
RequestType
InstallApplication
ManifestURL
https://server/app.plist
Configuration
CompanyCode
example
This installed the app and delivered Managed App Configuration simultaneously. ✅
What fails (App Store)
RequestType
InstallApplication
iTunesStoreID
6783649530
ChangeManagementState
Managed
Configuration
CompanyCode
example
Result: Error 9610 (ASDServerErrorDomain — "Unhandled exception")
We tried with/without PurchaseMethod (0 and 1), and without the Options key entirely — same error every time.
Environment
MDM: Custom (fully approved, case #102814667075)
Device: iPhone 12 mini, iOS 18.5, non-supervised
App: Already installed via TestFlight
VPP/ABM: Not enrolled
Questions
Does InstallApplication with iTunesStoreID require a VPP license to work at all (even just for managing the app)?
If VPP is required, is there an alternative to deliver Managed App Configuration (com.apple.configuration.managed) to
an App Store app without Apple Business Manager?
3. Can Identifier (bundle ID) be used instead of iTunesStoreID to convert an already-installed app to managed state and
push Configuration?
Any guidance appreciated. The Enterprise → App Store migration is blocked solely by this issue.
Topic:
Business & Education
SubTopic:
Device Management
0
0
22