I’m having this issue too. I’m also seeing threads that are a year old showing this problem. It looks to be a recurring issue

Wait a minute, this has been going on for a year and no one has been able to get through! Guess I’ll try another way cause it doesn’t look like Apple is fixing this anytime soon.

Hey have you been able to figure it out? I’m having the same issue.

New Year Eve 2021 and still no change. Maybe 2022 will be better :(— i_Joe less than a minute ago