What is it going to take to get some traction on this with Apple? My return window is closing for my iPhone 14 Pro and this problem is a whopper! I can't believe Apple haven't recognised it or released a fix yet.

I've tried - unfortunately iOS 16.0.2 doesn't fix this problem. There has been a different problem with the cameras (vibration and distortion when switching to macro mode). This is what iOS 16.0.2 fixed. But the problem described in this ticket is that the camera isn't even attempting to switch to the correct lens in order to get focus.

This is not just happening for ID verification native apps, it's also affecting web SDK's and any use of the camera in the browser via the camera web stream e.g. getUserMedia. It's as if the camera doesn't realise that it needs to switch to the correct lens in order to get focus. The affected apps are just using the "Back Camera" so you'd expect iOS to automatically select the correct lens based on autofocus. Especially when you're using the browser to show the camera stream, it's not like you can specify which lens to use. The only options you get are "Front Camera" and "Back Camera". I'm guessing it must be a software issue with iOS. This is definitely a new problem with iPhone 14 Pro. The triple camera setup on iPhone 13 Pro doesn't have the same problem, which tells me that it's fixable!!