Why did I receive a CONSUMPTION_REQUEST for the same transaction_id the day after I already received a REFUND for it?
I received a CONSUMPTION_REQUEST, but due to a program error, I failed to submit the customer information. Later, I was notified with a REFUND, indicating that the transaction had been refunded. However, the next day, I received another CONSUMPTION_REQUEST notification for the same transaction_id.
Selecting any option will automatically load the page
Post
Replies
Boosts
Views
Activity
We've observed two refund cases where we only received REFUND notifications without the expected CONSUMPTION_REQUEST notifications. Both cases came from the same user account.
According to documentation, we should first receive CONSUMPTION_REQUEST before any REFUND notification. Has anyone encountered similar selective missing notifications? Could this be user-specific or related to particular refund circumstances?
Environment:
Production environment
Valid server notifications setup (other notifications work fine)
Only these two cases from same user showed this behavior