Hello Apple Developer Community, I’m looking for guidance regarding an App Store review delay for our app, GetRide-Customer, published under our developer account for Richmond Taxi Co. Holdings Ltd. Our app submission details are: App name: GetRide-Customer Version: 1.0 Current status: Waiting for Review Submission date: October 8, 2026 Time waiting: Approximately 9 days Submission ID: b3fc982b-33c9-4135-9d58-f5b410ea1e56 The submission has remained in “Waiting for Review” since October 8, with no updates or requests for additional information. I have also contacted Apple Support by email but have not received a meaningful response so far. We understand that review times can vary, but this extended delay is affecting our planned app launch. Could anyone advise on the following? Is it normal for an app to remain in “Waiting for Review” for this long? Is there an effective way to escalate a delayed review? Should we continue waiting, or is there anything specific we should check in App Store Connect? We do not want to cancel or resubmit unnecessarily and risk delaying the process further. Any advice from developers who have experienced a similar situation would be greatly appreciated. Thank you.