@rhweinberger "normal" mode in this case was recovery mode. I had just erased the "Macintosh HD" partition because it was just full of crap and I wanted a fresh start. On the screen where you log into your apple account, that's where you'll find the "Erase Mac" option. I don't know if you have to do it before or after you sign on, but you should not exit from the dialog after you sign on. The option is on the menu bar at the top of the screen. Good luck!
Topic:
App & System Services
SubTopic:
Core OS
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