Dear Apple Support, I am writing to express my dissatisfaction with the handling of my case regarding my iPhone 14 screen issue Case ID: 102323069276. From last 1 month, I contacted Apple Support and reported that my iPhone 14 screen turned black after a software update. I spoke with an advisor but every time they tell that they can't reach me. Since then, I haven't received any further updates or solutions. I am frustrated by the lack of progress and would appreciate it if you could escalate this matter. Thank you for your time and attention to this issue. Sincerely, Mohammed Arsh