Hello, our app keeps getting rejected for failing to satisfy Guideline 2.5.14 - Performance - Software Requirements. The guideline reads: "2.5.14 Apps must request explicit user consent and provide a clear visual and/or audible indication when recording, logging, or otherwise making a record of user activity. This includes any use of the device camera, microphone, screen recordings, or other user inputs."
The first part we solved via a standard permission prompt explaining (a) how/why we need access to the Camera/Mic and (b) asking for the user's express opt-in.
The second part re: "providing clear visual indication when recording" is where the ongoing (now >1 month of back and forth) is occurring.
We tried satisfying this by inserting a "RECORDING" label on the screen coupled with a traditional red recording dot next to it, to which we received rejection #1:
"We continue to find that your app records the user but does not have the proper indicators that the app is recording, as required by the App Store Review Guidelines. Specifically, your app records video but does not have a clear visible visual indicator that the app is recording. Please revise your app to implement the required means of indicating the recording activity to all parties. Please note that the recording indicator cannot be disabled and your app cannot go blank during recording."
To which we said, OK, maybe instead of a recording label, they're looking for something closer to "Heads Up!" where the user sees a preview of themself via the front-facing camera (ie, similar to Facetime). This build was also rejected:
"We continue to find that your app records video but does not have a clear visible visual indicator that the app is recording. Please revise your app to implement the required means of clearly indicating the video recording activity rather than simply displaying live view of the player. Please note that the recording indicator cannot be disabled and your app cannot go blank during recording."
Any time we ask for clarification, we receive the following message: "We are not able to provide feedback on app concepts or features, but we recommend evaluating your suggestions against the App Store Review Guidelines, as well as the iOS Developer Program License Agreement (PLA), and the iOS Human Interface Guidelines. You may also choose to post a question in the Apple Developer Forums."
We're stuck in a perpetual guess and check. No matter what implementation we explore - recycling the "Heads Up!" approach, or an explicit recording label - no luck.
Any assistance here would be greatly (*greatly*) appreciated!!
Peter
The first part we solved via a standard permission prompt explaining (a) how/why we need access to the Camera/Mic and (b) asking for the user's express opt-in.
The second part re: "providing clear visual indication when recording" is where the ongoing (now >1 month of back and forth) is occurring.
We tried satisfying this by inserting a "RECORDING" label on the screen coupled with a traditional red recording dot next to it, to which we received rejection #1:
"We continue to find that your app records the user but does not have the proper indicators that the app is recording, as required by the App Store Review Guidelines. Specifically, your app records video but does not have a clear visible visual indicator that the app is recording. Please revise your app to implement the required means of indicating the recording activity to all parties. Please note that the recording indicator cannot be disabled and your app cannot go blank during recording."
To which we said, OK, maybe instead of a recording label, they're looking for something closer to "Heads Up!" where the user sees a preview of themself via the front-facing camera (ie, similar to Facetime). This build was also rejected:
"We continue to find that your app records video but does not have a clear visible visual indicator that the app is recording. Please revise your app to implement the required means of clearly indicating the video recording activity rather than simply displaying live view of the player. Please note that the recording indicator cannot be disabled and your app cannot go blank during recording."
Any time we ask for clarification, we receive the following message: "We are not able to provide feedback on app concepts or features, but we recommend evaluating your suggestions against the App Store Review Guidelines, as well as the iOS Developer Program License Agreement (PLA), and the iOS Human Interface Guidelines. You may also choose to post a question in the Apple Developer Forums."
We're stuck in a perpetual guess and check. No matter what implementation we explore - recycling the "Heads Up!" approach, or an explicit recording label - no luck.
Any assistance here would be greatly (*greatly*) appreciated!!
Peter