We have recently published our macOS app where the minimum version was increased to macOS 11.0 (Big Sur and above). We visited the AppStore product page of our app on a macOS 10.13.6 (High Sierra). This device is with an older version of the app.
The store page showed the compatibility information correctly (macOS 11.0 or later). However, it also showed a clickable Update button. Clicking on the button will show an activity indicator but nothing happens even if left idle for hours.
Questions:
- Is it normal behaviour for the Update button to be enabled even for incompatible release versions?
- Upon doing the update, isn't there a message that will inform the user that the new version is no longer compatible on the device?
Is it normal behaviour for the Update button to be enabled even for incompatible release versions?
Does that matter? It sounds like a terrible user experience and would absolutely be bugworthy if this were a modern version of macOS. However, 10.13 has long fallen off the update wagon [1] so there’s not much point filing it.
Upon doing the update, isn't there a message that will inform the user that the new version is no longer compatible on the device?
I’d expect that to happen earlier, so it’d block the update rather than update the app and then tell them that they can’t run it.
Hmmm, on second thoughts it might be worth filing a bug about this. The App Store app is largely server driven, so it’s possible that this could be fixed on the server side.
Please post your bug number, just for the record.
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Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"
[1] I’m not sure if it’s still getting security updates but this wouldn’t qualify for those.