Always returning status 21004

App & System Services StoreKit In-App Purchase

Created Feb ’17

Replies 48

Boosts 0

Views 30k

Participants 31

In sandbox envirnoment, after making an auto-renewing subscription, all calls to: https://sandbox.itunes.apple.com/verifyReceipt Always returns:

{

environment = Sandbox;

status = 21004;

}

This error is meant to mean that the password sent with the request in wrong.

I am sending both the "receipt-data", and the "password". And I have checked a million times that the "password" matches the shared secret in iTunes Connect.

This same call works fine when validating a receipt before an anto-renewing subscription has been purchased.

So I am just wondering if this is a current issue on Apple's end, and if anyone else is experiencing the same problem?

Boost

ssh0102 OP

Feb ’17

Just to add my 50 cents, also having the same issue...

dimafern OP

Feb ’17

And I'm on it.

Testing with sandbox and testflight users.

First request to https://sandbox.itunes.apple.com/verifyReceipt is ok, getting some default receipt. So the password is working.

Successfully purchasing auto-renewable subscription.

After that i get only 21004 and can't get anything else.

Changing password (shared secret) does not help.

ManuelSantos OP

Feb ’17

Same issue here. I always get status 21004 using sandbox when verifying auto-renewal receipts.

lukacindric OP

Feb ’17

Same issue here. Any updates from Apple?

iolivier OP

Feb ’17

Apple, WAKE UP !! Please reply to us.

5 days. We are blocked on this problem.

Don't care ?

sarita OP

Feb ’17

we are also having the same problem. Its now the 27th Feb. Apple please reply?

sarita OP

Feb ’17

Is there a way to view the problem report and actions?

30653899

rkubota OP

Feb ’17

I find that this issue is still under investigation by the iTunes Store Server engineering group.

rich kubota - rkubota@apple.com

apple developer technical support CoreOS/Hardware/MFI

furkanbekil OP

Feb ’17

are there any solution of this ? ı also have the same issue.

oakley_adamg OP

Feb ’17

I have been battling this since yesterday afternoon as well. No matter what I send up I get that error back, which seems to point to it being an issue Apples side with the verification responses.

Please help Apple!!

iolivier OP

Feb ’17

How is this possible in a so big and profitable company, that fully rely on in-app purchase revenue, to be stuck 7 days with a broken validating environment ?

What is broken ?

Please Apple, REACT.

Do you need some help for coding analysis ?

Thanks

Jerry317 OP

Feb ’17

Hello Apple,

Please fix this issue soon, I can't test auto-renewing subscription now.

iolivier OP

Feb ’17

"It's because AWS is down" will not be an accepted answer 😉

ST_APPS OP

Feb ’17

😁

Apple

Feb ’17

Accepted Answer

I was just informed that this problem has been fixed. I then used a sample receipt provided in a recent bug report, and the receipt validated in the sandbox and presented the info on the auto-renewing subscriptions

rich kubota - rkubota@apple.com

developer technical support CoreOS/Hardware/MFI