Tap to Pay: Been waiting 26 days after submitting user flow video for review

Any tips how my company and I can proceed with our Tap to Pay implementation review with Apple? As the title says, we submitted a video 26 days ago and have no traction.

I've replied to Apple's "Request Access..." email multiple times with "Case-ID: blah blah" as the first line every time. Between 4 to 6 days later I get the same auto-reply saying "Your entitlement request for the Tap to Pay for iPhone has been granted with the Development Profile restriction...".

We've been release-ready for several weeks now. Our product roadmap is being adversely affected by this bottleneck.

Any suggestions are welcome! We're at a loss right now.

-Jordan


Timeline of Events

  • 24 Oct - Submitted TtP for iPhone entitlement request via Apple's web form
  • 27 Oct - Received email confirming entitlement with Development Profile restriction
  • 02 Nov - Replied with video recording of our apps TtP flow
  • 10 Nov - Received same entitlement confirmation email as 27 Oct
  • 13 Nov - Replied asking if Apple needs anything else from us
  • 17 Nov - Received same entitlement confirmation email as 27 Oct
  • 22 Nov - Resent video from a different email account
  • 28 Nov (today) - Received same entitlement confirmation email as 27 Oct

How did your company register to be PSP with Apple?

Did this eventually get resolved? @Jordanian did they get back to you? We've only been waiting a week but I'm dreading a long and frustrating wait... what should I prepare myself for? Were you using Stripe or some other PSP?

Been waiting almost 2 months. We got the development entitlement in normal time frame. when it came time for production we've gotten crickets. We have escalated this through support and even they say the lack of even a response for this time is unheard of. They have seen videos, we're integrating with Stripe, etc.... They havent even responded....let alone granted the entitlement.

@Jordanian have you heard back?

@pergoapps did you hear back? I’ve been waiting for a week now

Tap to Pay: Been waiting 26 days after submitting user flow video for review
 
 
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