App Clip still loads even after being deactivated in App Store Connect (48+ hours later)

Question

Created 3w

Replies 2

Boosts 0

Participants 2

Hi everyone,

We’re experiencing a persistent issue with an App Clip Experience that continues to load on iOS devices even after being deactivated in App Store Connect more than 48 hours ago.

Issue Summary

An App Clip Experience tied to the URL pattern https://srgplus.com/u/... keeps appearing when scanning NFC tags or QR codes, despite being removed from App Store Connect.

Key Details

The App Clip Experience was deactivated over 48 hours ago.
iOS still launches the App Clip when scanning NFC tags or QR codes that match the URL structure.
The specific token-based App Clip Experience (for example: https://srgplus.com/u/iohgqa) was removed, but iOS still loads an App Clip as if the Experience exists.
It seems like iOS is falling back to a previously registered base URL Pattern such as:
- https://srgplus.com/u
- or possibly even https://srgplus.com

The problem:

This fallback App Clip is not visible anywhere in App Store Connect → Advanced App Clip Experiences.

So we cannot delete or modify it.

The behavior persists across:
Multiple devices
Different networks
After clearing device caches
After reinstalling our app
Even after scanning using devices that never used this App Clip before

This makes us believe that the App Clip Experience may be:

Cached on Apple’s servers
Or orphaned/hidden in App Store Connect
Or not properly removed from the URL pattern registry

Steps to Reproduce

Deactivate an App Clip Experience in App Store Connect.
Wait 48 hours or more.
Scan an NFC tag or QR code pointing to a previously used URL pattern.
App Clip still appears, even though no active Experience exists.

Expected Behavior

App Clip should stop appearing once the Experience is deactivated and removed.

Actual Behavior

App Clip continues to load indefinitely, suggesting a cached or orphaned configuration.

Question

Has anyone encountered similar behavior? Is there a way to request a manual purge of App Clip URL patterns or cached Experiences from Apple’s side?

Any guidance or insights would be greatly appreciated.

Thank you!

Boost

Answer 1

srgplus OP

3w

App Clip Deactivated. You can see it here

Screenshot 2025-11-20 at 10.01.14 AM.png

0

Answer 2

pumpkinpaul OP

3w

Hey there,

We're experiencing the same issue, reported here few weeks ago.

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After doing lots of researching and manual testing we figured out that it happens when the iOS application has more than ~50 app clips created.

For whatever reason, it works fine as long as you have less than ~50 app clips created. But as soon as you meet that threshold of ~50 app clips, you can't deactivate app clips -- it will result in the notorious CPSErrorDomainError 2.

It's very unclear why this is happening and pretty frustrating as this is definitely not expected behavior and hurts an app's customers that want to have flexibility with app clips.

--

I actually was able to "roll back" this behavior by deactivating app clips until I <50 of app clips active. It might be helpful.

Do you mind sharing how many app clips does your app have? Also, what's your AASA? I looked at your domain's AASA and it just returned 404.

0