Hi, I requested a callback for Developer support as I was trying to set up a new Apple Developer account for my employer. As this was a new business for Apple, looking to create an Apple Developer Premium account, I thought Apple might be even slightly interested in helping answer some key questions.
I requested a callback. The page claimed they would be 'calling shortly'. No call came. So, I requested another callback... The page again claimed they would be 'calling shortly'. Yet again, no call came. Later, I requested yet another callback... The page again claimed they would be 'calling shortly'. As is the norm, no call came.
I called Apple support main telephone number, and they explained that this was a failing of their system on their part, hurrah... that was correct. But they told me they could not deal with my issue as it was a developer support issue. I already have a developer account anyway, so really they should be supporting me, I already PAY them! So normal support could only help in so far as they were able to tell me what I already know, the Apple developer support system does not work. The thing is, nobody at Apple actually cares about this. They don't really care about anything, as is clear by the lack of means to escalate issues.
So, I sent an email instead, through their website form. I received no response. The next day, I requested another callback, no call came. I sent another email, and got no response.
It is totally exasperating that Apple have no functional complaints system at all, and is damning of the origination. It is perfectly clear that they regard users, and customers, with abject contempt.
Now I am going to have to write a snail mail letter to their CEO in the USA in the hope that they given more of a damn than those they preside over.