Settings app crashes when tapping "Manage" under Sandbox account without internet connection

Developer Tools & Services General
bhk_ OP
Created 2w
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Device: iPhone 13 OS Version: iOS 26.4, iOS 26.5

Summary: The Settings app crashes when accessing the Sandbox account management screen in Developer Settings while the device is offline.

Steps to Reproduce:

  1. Enable Developer Mode on the device
  2. Disconnect from the internet (Wi-Fi and cellular off)
  3. Go to Settings → Developer
  4. Ensure a Sandbox account is signed in
  5. Tap on "Sandbox"
  6. Tap on "Manage"

Expected Result: The system should either:

  • Open the Sandbox management screen, or
  • Show an error indicating no internet connection

Actual Result: The Settings app crashes immediately after tapping "Manage".

Reproducibility: Always (100%) when offline

Additional Notes:

  • Issue observed on iOS 26.4 and iOS 26.5
  • Does not occur on iOS 18
  • May also be present in other iOS 26.x versions
  • Does not occur when the device has an active internet connection
Replies  1
Boosts  0
Views  48
Participants  2
App Store Commerce Engineer OP
Apple
1h

Please file a feedback assistant with a sysdiagnose and screen recording.



Thank you

How to File Feedback assistant ticket? https://feedbackassistant.apple.com/

  • Login with your developer account,
  • Choose "iOS & iPadOS”
  • Choose AppStore
  • “Incorrect & Unexpected behavior"
  • Input the issue description and title.
  • Upload attachements
  • Click “Submit”
  • Copy the Ticket ID “FBxxxxxxx” and let us know.

To capture a system diagnose log. https://developer.apple.com/bug-reporting/profiles-and-logs/?platform=ios

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Settings app crashes when tapping "Manage" under Sandbox account without internet connection
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