Hello Apple Developer Support,
I enrolled in the Apple Developer Program as an individual and my $99 USD payment was successfully charged on May 26, 2026. However, my account still shows "Pending" / "Purchase your membership," even though the money was already debited.
- Enrollment type: Individual
- Account name: Edwin Gonzalez
- Region: Colombia
- Payment date: 2026-05-26
- Web Order Number: D004874887
- Sales Order Number: AEX4988955
- Support Case ID: 102903928981
- Two-Factor Authentication: Enabled
- No pending agreements in Apple Developer or App Store Connect
- I have NOT made a second payment to avoid duplicate charges
Note: the payment was made with a card under a different billing name (my partner's), while my enrollment is individual under my own name. I am ready to provide my government-issued photo ID to verify my identity.
Could an Apple team member please review my account and process the enrollment? This is blocking my iOS development. Thank you.