Apple Accessibility Team

I have been trying for 7 months to speak to someone at Apple about their accessibility work for my job as assistive technology advisor. I haven’t been able to speak to anyone regarding this despite emailing a number of different departments and people at Apple. Other tech firms have been happy to become involved, can anyone help?

Hi my name is Donald Kirby it's nice to meet you. I have cerebral palsy and I have been working under the developer framework and 2019. I've been submitting reports for a long time. Currently I have multiple reports in feedback assistant. Currently iOS 27 is not safe for me to try on my iPhone but I am on it on my MacBook. I understand your frustration as I've had to go back to iOS 26 for a lot of reasons there's something that I use on a daily basis that is broken there's multiple things so if I can help you in anyway with your questions and get your question voted up to be looked at along with mine I will do what I can to help you and hopefully they'll reach out to both of us because I don't like being on 26 because for some reason that support files aren't downloading for image playground on 26.6 😔. The reason I had to come back down was but not limited to the restart button not working on iOS 27 in AssistiveTouch top menu. Or the speak screen controller staying on too long or indefinitely. Most importantly I got this screenshot when I went to ChatGPT. It's attached below or with my message if you can help me I'll be glad to help you because I don't wanna be on 26 I wanna help with 27 like I've done every iteration for almost 8 years now that's $800 of my own money trying to improve accessibility. Thank you also for your hard work.

This is the reason in the above response to why I'm not going to iOS 27 right now if anybody can help me understand what's going on the accessibility side on iOS and fix it for me I will come back. 😔 the restart button and AssistiveTouch is not working either. Siri is not working either on my MacBook but I'm dealing with it I used to be able to set one device to hear hey Siri and the other to hear Siri but my Mac MacBook my MacBook is not catching any of it thank you and I hope you help us both. PS this photo is when I tried the ChatGPT app on my phone during 27 so if anybody else can reproduce that maybe we'll get it fixed sooner than later.

PS I just tried turning off Apple Intelligence on iOS 26 and turning it back on and even after a reboot it still says downloading support like my other image does above. I really like the new features and I'm sad they're broken right now for me to use or it's so unstable for me to use right now and by the way that ChatGPT screenshot was me trying to get the issue resolved some of it is in the Bluetooth era area rather sorry

Also if you're wondering why I was trying to get Bluetooth logs on iOS 27 it's because of my Roku feedback to the developer team there's an error inside Bluetooth in iOS 27 where it doesn't stay connected on the Roku app for the remote part

Hello @PamH

If you file a report with Feedback Assistant, I can make sure this report is seen by the relevant engineering team.

This morning we completed a Q&A with that team directly, see if your questions was answered there!

Reply with the Feedback Number so I can share that report with the relevant engineering team.

 Travis

@webwolf37 Thank you for sharing your experience.

Are you able to share these feedback reports with me as well?

Note, updates on known issues will be handled through Feedback Assistant. We can not discuss updates on the Forums.

Thank you!

 Travis

Is what you needed above or below depending on how this land in the forms. Thanks until I hear something back. I won't do anything but I will say image playground currently is only have working when you downgrade unless getting the former models takes a long time

Apple Accessibility Team
 
 
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