Hello,
I'm hoping to find a solution for a persistent enrollment issue and would appreciate any advice from the community.
For several months, I have been unable to enroll in the Apple Developer Program. The automated system rejected my application, stating my identity could not be verified. This first occurred in December 2023.
I have contacted Apple Support and spoken with a Senior Advisor. I explained that I am willing to provide any documentation needed to verify my identity (passport, driver's license, etc.), but was told this was not possible.
The advisor stated the decision from the automated system is final and the issue cannot be escalated or resolved.
This has put my app, which is fully developed and ready for submission, on indefinite hold.
Has anyone else encountered this specific "identity verification" block where support states the decision is final? Is there a known workaround, a different department to contact, or any other path to get this reviewed by a human?
Thank you for any help you can provide.
Topic:
Accessibility & Inclusion
SubTopic:
General