I'm trying to enroll in the Apple Developer Program. Following Apple's instructions, I developed an app on my Mac, signed in with the Apple ID that I want to use for the Developer Program, and attempted to enroll. However, I consistently receive the following error:
"Unable to continue. Contact support at https://developer.apple.com/contact/."
I contacted Apple Developer Support and a support ticket (102918021274) was created during the first week of June 2026. Since then, I've provided all the requested information, including screen recordings and other evidence. The support team later informed me that the case had been escalated to the Operations team and was being handled as a priority.
It has now been more than two weeks since the escalation, and I still haven't received any update or resolution.
Has anyone else experienced a similar issue? Is it normal for the Operations team to take this long to investigate an enrollment problem after all the required evidence has already been provided?
Also, does Apple have any service-level agreement (SLA) or expected turnaround time for resolving Developer Program enrollment cases? Any insights or suggestions from others who have gone through this process would be greatly appreciated.
Thank you.