Hello,
I am having difficulty completing my Apple Developer Program enrollment because the name on my enrollment does not exactly match the name format on my Pakistani identity document.
My enrollment was created under Ovais Mukati. “Mukati” is my family name. However, my Pakistani identity document displays my official name together with my father’s name, Jawed, which has caused Apple’s verification system to identify a name mismatch.
The full situation is:
- I enrolled in the Apple Developer Program and paid the membership fee.
- I initially uploaded identity documents that Apple considered to be in an unsupported language, Urdu.
I then uploaded documents containing the information in English. 3. Those documents were also rejected because the enrollment name did not match the name shown on the identity document.
I contacted Developer Support several times and asked whether they could either:
- update my enrollment name to match my accepted identity document;
- provide an alternative manual identity-verification process; or
refund the membership payment if the enrollment cannot be completed. 3. My latest support request has remained unanswered for approximately seven days.
I am the genuine account owner and applicant, and I am willing to complete any reasonable verification, including video verification, a live selfie, phone verification, payment verification, or submission of additional official documents.
Has anyone experienced a similar issue with Pakistani identification documents or with an enrollment name that differs from the name format on the ID?
What is the correct way to request a legal-name correction for an Apple Developer Program enrollment? If the name cannot be corrected, how can I formally request cancellation and a refund for the paid membership? I understand that forum members cannot access my account or support cases. I am looking for guidance on the correct escalation route or the specific Developer Support category I should use.
Thank you.
