Hi everyone,
I'm reaching out because I'm stuck and hoping someone from the community — or Apple — can help.
On July 28, 2026, I received a termination letter for my Apple Developer Program membership. The letter cites Section 3.2(f) of the ADP Agreement and states that Apple has "good reason to believe" I violated it due to "documented indications of fraudulent conduct." However, the letter provides no specific details, no examples, and no explanation of what conduct triggered this decision. It explicitly states it's "not intended to be a complete statement of the facts."
I immediately opened a support ticket (Case ID: 20000122541025) asking for clarification and to appeal the decision. It has now been 1.5 weeks with zero response beyond the automated acknowledgment email.
To make things more concerning: I noticed that my role on the team is now showing as "Finance", even though I am the Account Holder. I did not make this change myself, and I have no explanation for how or when it happened. This makes me wonder if there was unauthorized access to my account, and whether that could be connected to whatever triggered the "fraud" determination.
I've since:
Submitted a follow-up through the "Need assistance with accessing your developer account" contact form Checked my Apple ID security settings for signs of unauthorized access Been waiting for any kind of substantive response
Has anyone else experienced:
A termination for "fraudulent conduct" with zero specifics provided? Their account role being changed without their knowledge? Long response delays (1.5+ weeks) on Developer Program Support tickets for termination appeals?
Any advice on how to escalate this, or realistic expectations on response time, would be greatly appreciated. This has real business impact and I'd like to understand what actually happened before accepting a decision I don't have visibility into.
Thanks in advance.