Our organization enrollment was approved and our D-U-N-S number accepted, so the entity check is done. We are stuck on the membership purchase itself.
Timeline:
- Tue 18 Aug 2026, 10:34 (GMT+3): submitted the US$99 membership purchase through the manual purchase form.
- Same minute: received the "Order Acknowledgement" email stating the order request would be processed within 2 business days.
- Today, two business days later: nothing has changed.
Current state:
- The account shows the organization as "(Pending)".
- The banner still reads "Purchase your membership. To continue your enrollment, complete your purchase now. Your purchase may take up to 48 hours to process."
- The membership is still offered to us as an outstanding purchase, exactly as before the order was placed.
- No charge from Apple has appeared on the card.
- No further email from Apple about this order.
We have not touched the account since placing the order, and we have deliberately not submitted the purchase form a second time: several threads here report duplicate charges from retrying, and none report that retrying fixed anything.
We have an open support case and can provide the Enrollment ID and Order ID privately. The contact form in our region offers email only, with no callback option, so we have no way to reach anyone by phone.
For context: the same app cleared Google Play review in about a week and is live there now. This is not about the app or the paperwork, we simply cannot get Apple to take our money.
Two questions:
- Is anyone from Apple able to route an acknowledged-but-unprocessed manual purchase order to whoever handles it?
- Is anyone else currently in this exact state, order acknowledged but never charged? A few recent threads describe the same thing with no resolution, so it would help to know how widespread this is right now.