Enrollment ID: 68PU8B9629
My organization enrollment has been stuck on "Your enrollment is being processed" since 11 August 2026. Apple requested verification documents on the day I submitted; I uploaded them on 13 August and received confirmation of receipt the same day. There has been no decision since - 39 days.
I opened support case 102952910936 on 3 September. On 11 September an advisor called me and committed to a reply within 2-3 business days. Nothing arrived. I followed up in writing on 18 September asking for escalation, and there has still been no reply.
One detail that may matter: an email dated 10 September appears in my case history that never arrived at either of my registered addresses. I only learned of it from the case log. If the enrollment team's replies are not being delivered to me, that would explain the silence on both sides.
Two questions:
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Is there a way to confirm which address the enrollment team is replying to?
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Is there an escalation path beyond the callback on the case? Each callback restarts from zero and no advisor has been able to tell me what, if anything, is still missing.
I have not re-submitted the enrollment and have not been charged, so there is no duplicate order. I can re-send any document immediately.