macOS 27.2 b2: Contacts app freezes for several seconds on every contact card

What happens

Since installing macOS 27.2 b2 (didn't go through b1, might have been there already), the Contacts app has become almost unusable on my two Macs. Opening a contact or moving to the next one often freezes the app for 8 to 10 seconds, with the spinning wheel. It happens many times in a row while browsing the address book.

It comes back no matter what I try: restarting, letting iCloud resync the contacts, deleting and recreating cards. Once, it seemed to go away for a couple of minutes upon restarting, but it returned.

Both Macs share the same iCloud account (~690 contacts): a MacBook Pro M4 Pro and a Mac mini M4, both on 27.2 b2 (26B5091g). Reported as FB24928119.

Technical details

  • All 18 Contacts_*.spin reports show the main thread blocked in CNCDContactFetcher withLockedContext_fetchPosterData, waiting on a synchronous XPC call to com.apple.contacts.poster.api. That service is postersyncd, which syncs Contact Posters.
  • The kernel kills postersyncd with exceeded mem limit: InactiveHard 20 MB (fatal) at 30–35 MB. launchd relaunches it every ~10 s: 74 kills in 26 h on one Mac, 54 in 24 h on the other.
  • log stream --level debug shows the same sequence on every relaunch: START: Background cleanup → Potential cleanup for missingLocalContactIdentifiers → FetchingContacts → killed within the same second. The cleanup never finishes, so it restarts forever.
  • The poster store (group.com.apple.contacts/ContactsMetadata) is ~85 MB, with blobs of up to 9 MB each. The memory limit stays InactiveHard even while Contacts is frontmost.
  • Moving the poster store aside doesn't help: iCloud rebuilds it in ~25 s. Posters deleted from iOS or iCloud.com get a deletion date but are never purged.

Question: has anyone else seen this on 27.2 b2? Is there a way to reset the Contact Posters data stored in iCloud?

This is currently happening on my end as well. An Apple Advisor said Apple has received reports of the same and are "investigating" whatever that means. I sent a report via Feedback Assistant and so we shall see if this gets fixed. It's not only making Contacts slow, but also Messages and Mail which pull from the contacts database. Strange, indeed! I have even removed all of my contacts from iCloud on my computer and re-synced the database. It didn't work. Back to being as slow as molasses!

Thanks for confirming I'm not the only one. Just curious, what's your report ID? I don't know how Feedback Assistant correlates reports of similar issues, but it still says there are no other similar reports on my side... Let's hope b3 solves this, hopefully tomorrow. This issue is serious enough to have me want to downgrade back to 27.0...

我是使用, iOS正式版27 ,有時候也會遇到這個問題。。。樓上說的用戶意見,反饋,你可以透過下面的網址入口,使用螢幕錄製,把你的問題錄下來,反饋你的題,https://cn.bing.com/search?q=%60https://feedbackassistant.apple.com%60&qs=HS&sc=10-0&cvid=EF92076CCC0A4C369F61881C2B664AD8&FORM=QBLH&sp=1&lq=0&adlt=strict

Same is happening for me no amount of disabling certain ‘accounts or iCloud contacts fixes the issue not one of my other Mac’s on 27.0 have the issue

macOS 27.2 b2: Contacts app freezes for several seconds on every contact card
 
 
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