Hello, Our brand-new app submission (login required, optional subscription) has been stuck in "Waiting for Review" since September 24th (19 days total).We opened a support case on October 5th and received Case ID: 102987060229, but have received no update. Every attempt to follow up on the developer contact portal or request a callback results in a persistent "There was a problem processing your request" system error. We have just filed an engineering report via Feedback Assistant regarding this portal block. Could an Apple moderator please escalate our Case ID to the App Review assignment desk so we can resume communication? App Name: RSRCH App ID: 6801659468