Hello, I'm hoping someone from Apple or the community can help with a stuck Developer Program purchase. My enrollment was approved, and I placed the US$99 membership order on September 26, 2026. I received the order acknowledgment email, which says orders are processed within 2 business days. It has now been over 2 weeks. No charge has ever reached my card, and the membership is not active. Developer Support replied on September 28 asking me not to attempt any further payments because they were waiting on the orders team. I have followed that instruction. My support case history shows emails going back to July 2, 2026, with the most recent on October 12. I have had no resolution. The Call option on my case page says phone support is currently unavailable due to high call volumes. Case ID: 102931807418 My app launch is now more than a month behind schedule because of this. Could someone please escalate this case to the team that handles Developer Program purchase orders, or confirm whether the order should be cancelled so I can safely re-enroll? Has anyone else had an order stuck like this, and how was it resolved? Thank you.

Developer Program purchase unprocessed since Sep 26, no response from orders team

Hello,

I'm hoping someone from Apple or the community can help with a stuck Developer Program purchase.

My enrollment was approved, and I placed the US$99 membership order on September 26, 2026.
I received the order acknowledgment email, which says orders are processed within 2 business days.
It has now been over 2 weeks. No charge has ever reached my card, and the membership is not active.
Developer Support replied on September 28 asking me not to attempt any further payments because they were waiting on the orders team. I have followed that instruction.
My support case history shows emails going back to July 2, 2026, with the most recent on October 12. I have had no resolution.
The Call option on my case page says phone support is currently unavailable due to high call volumes.

Case ID: 102931807418

My app launch is now more than a month behind schedule because of this. Could someone please escalate this case to the team that handles Developer Program purchase orders, or confirm whether the order should be cancelled so I can safely re-enroll?

Has anyone else had an order stuck like this, and how was it resolved?

Thank you.