Enrollment stuck: website says “under review”, support sees only a withdrawn enrollment

Hi,

I’m trying to enroll in the Apple Developer Program as an individual (Sweden). My original enrollment got stuck at ID verification, and now I’m stuck in a loop:

In the Apple Developer app, “Enroll Now” is greyed out with the message “Enrollment through the Apple Developer app is not available for this Apple Account.” On developer.apple.com/programs/enroll, after signing in, I see: “Your enrollment in the Apple Developer Program is under review. Please contact us.” Developer Support replied that they only see one withdrawn enrollment on my account and no new one.

I’ve replied to my support case twice with no response for over a week, and phone support shows as “currently unavailable”.

How can I get my enrollment reset or the review completed? I’m happy to provide my case number and ID privately to an Apple representative.

Thanks, Carolina