Hello,
I am seeking advice regarding an ongoing issue with my Apple Developer account migration.
I have a productivity app on the App Store with over 5,000 users. Due to its growth, I initiated a migration from an individual to a business account on October 13th. As a result, certain account functionalities are currently disabled, including Xcode Cloud, which prevents me from releasing updates or bug fixes.
During the process, my company website was initially rejected for being a "holding page." I updated the site to address any potential concerns and resubmitted it for review. Subsequently, I was asked for proof of employment. As the founder of the UK Ltd company, I provided the relevant documentation and proof. However, I received a duplicate request for the same information, which I provided again.
It has now been nearly three weeks without an update. I have paying users and a delayed feature launch, leaving my business operations effectively blocked. I have attempted to follow up daily and have also reached out to ExecutiveEscalations@group.apple.com.
If anyone has suggestions on how to proceed or escalate this further, I would greatly appreciate your input.
Best regards,
David