Notifications

RSS for tag

Learn about the technical aspects of notification delivery on device, including notification types, priorities, and notification center management.

Notifications Documentation

Posts under Notifications subtopic

Post

Replies

Boosts

Views

Activity

Email VIP Alerts on iPhone Lock Screen
From iPhone iOS 18.3 , 18.3.1, and 18.4 Dev2, VIP Mail alerts will not wake a phone display to notify of a new mail received for a VIP contact. The phone will sound an audible tone indicating the mail was received, and if you manually wake the screen by tapping and then dragging upward to show notifications you will then see the VIP mail alert. However if the screen is sleeping, it will not light up or wake to indicate or display the new mail. The problem was briefly resolved in 18.4 Dev1, but problem returns in Dev2. We see this across all iPhone 16 Pros and iPhone SE2 with iOS 18.3 or higher. Is this something acknowledged by Apple as on track for resolution in iOS 18.4 Final Release? Thank you.
3
1
487
Mar ’25
APNs Returning 200 OK for Uninstalled Apps
We're experiencing an issue with Apple Push Notification service where APNs continues to return 200 OK responses for device tokens belonging to uninstalled applications. Issue Details: When sending push notifications to device tokens, APNs returns 200 OK responses even for devices where our app was uninstalled more than a month ago Thanks in advanced for support
3
1
150
Jul ’25
APNS is delivering expired voip push notification.
I have tried setting a 'apns-expiration' to current time + 30 seconds and also a value '0'. But still my voip app receives the voip push notification after 2-3 minutes. Till this time, caller has already hung up the call. But the receivers phone still rings on receiving the push notification as we have to report it to CallKit. Am I missing something or there is no way and even 'apns-expiration' does not guarantee timely delivery of Voip push notifications or discard if it is expired. I have set 'apns-priority' to 10 already as recommended.
3
0
394
Mar ’25
APNS push will not be received,in new country
Hello. Recently, the users of our APP have reported using our products, and they can normally receive push in Hong Kong. However, when traveling to Japan or some countries and regions in Europe, push will not be received. we checked that -the cert is valid -the server get 'sent successfully' response -used pushtry to test the cert and token and it can receive push in app
3
0
328
Feb ’25
Notification Service Extension and the main thread
Question, if I am writing async code in the notification service extension, I understand it terminates after 30 seconds. If I want to wait until these async methods finish before calling the content handler, I believe an option I have is to use dispatch groups. However I am open to other solutions if there are better options. My question is, if I use dispatch groups, is there any issue in using the main queue here? Or does the main thread not make sense to use in the context of the NSE? dispatch_group_notify(group, dispatch_get_main_queue(), ^{ if (self.contentHandler) { self.contentHandler(self.bestAttemptContent); } }); Or is it recommended to instead use a different queue in the NSE? dispatch_queue_t nseQueue = dispatch_queue_create("com.blah.blah.nse.queue", DISPATCH_QUEUE_SERIAL); dispatch_group_notify(group, dispatch_get_global_queue(QOS_CLASS_(SOMETHING), 0), ^{ ... }); OR am I over thinking this? :) Thanks ahead of time, relatively new to iOS so just looking to learn/understand better.
3
1
296
Jun ’25
Questions regarding "Action Required: Apple Push Notification Service Server Certificate Update"
Hello, I have a couple of questions regarding the change of the Certification Authority (CA) for Apple Push Notification service (APNs) and I will be grateful for any answers. Does it require only making sure the server machine has the SHA-2 Root: USERTrust RSA Certification Authority certificate included in Trust Store (/etc/ssl/certs/USERTrust_RSA_Certification_Authority.pem with SHA256: 8a3dbcb92ab1c6277647fe2ab8536b5c982abbfdb1f1df5728e01b906aba953a) ? Should the Certificate Signing Request be updated (that one that is uploaded to https://identity.apple.com/pushcert/) ? Does it have any connection with the certificates that are created on https://identity.apple.com/pushcert/ ? Is the push type "mdm" affected too? Which certificate should be added and where specifically? Is it for Certificate Signing Request to https://identity.apple.com/pushcert/ or the certificate that is generated on https://developer.apple.com/account/resources/certificates/list or like mentioned in the first question? Can a certificate for sandbox environment be created on https://identity.apple.com/pushcert/ ? Thank you for any help.
3
0
505
Feb ’25
Push Notification Gets Removed From Notification Screen When Setting "badge" to 0
Push message on the lock-screen disappears in one specific instance. In general the situation is as follows: the application, upon starting up, sets the badge counter (i.e. notificationCenter.setBadgeCount(3)) the application is being sent to background the screen is locked (it doesn't matter if it's turned on or not) send a push message to the application and set the badge (in aps) to "0" What happens: the screen lights up (unless it's lit up already), the push is being displayed for a very short time and gets hidden. Happens on iOS 18.1, 18.1.1, 18.2. If not setting badge in the aps keys it works correctly. I've created a feedback report https://feedbackassistant.apple.com/feedback/16095572. I am able to reproduce the issue on a sample app 100% of the time :/
3
1
672
Oct ’25
Sandbox APNs not working
Hello, I have the new root certificate is installed on the server (regarding "Action Required: Apple Push Notification Service Server Certificate Update"). I have switched to using sandbox environment to test if it would be working but I get error: "reason":"BadCertificateEnvironment" does it mean that the root certificate is not installed correctly or that is a different issue? What could be the reason for that? I have found that this response corresponds to "The client certificate is forthe wrong environment.", but there weren't an option to set environment on "https://identity.apple.com/pushcert/".
3
0
362
Feb ’25
Notification Service Extension not getting invoked on macOS
I’m testing remote push notifications on macOS, and although notifications are received and displayed correctly, my Notification Service Extension (NSE) never gets invoked. The extension is properly added as a target in the same app, uses the UNNotificationServiceExtension class, and implements both didReceive(_:withContentHandler:) and serviceExtensionTimeWillExpire(). I’ve also set "mutable-content": 1 in the APNS payload, similar to how it works on iOS — where the same code correctly triggers the NSE. On macOS, however, there’s no sign that the extension process starts or the delegate methods are called. import UserNotifications class NotificationService: UNNotificationServiceExtension { override func didReceive(_ request: UNNotificationRequest, withContentHandler contentHandler: @escaping (UNNotificationContent) -> Void) { let modified = (request.content.mutableCopy() as? UNMutableNotificationContent) modified?.title = "[Modified] " + (modified?.title ?? "") contentHandler(modified ?? request.content) } override func serviceExtensionTimeWillExpire() { // Called if the extension times out before finishing } } And the payload used for testing: { "aps": { "alert": { "title": "Meeting Reminder", "body": "Join the weekly sync call" }, "mutable-content": 1 }, "MEETING_ORGANIZER": "Alex Johnson" } Despite all correct setup steps, the NSE never triggers on macOS (while working fine on iOS). Can anyone confirm whether UNNotificationServiceExtension is fully supported for remote notifications on macOS, or if additional configuration or entitlement is needed?
3
1
174
Nov ’25
APNs keep returning unregistered token
Hi, we've observed a weird behavior for a small amount of our user that we keep receiving the same token from APNs despite it's shown as Unregistered. When we try to send push to the token, we got an Unregistered error so we remove that token from our server. However, later we would receive an add token request from the client with the same token we just removed, and when we try to send to the token it returns Unregistered again so we remove the token again. This happened 3 times for a user in an hour. The identifierForVendor remains the same for all the requests. We also owns the client and I've checked client code that it's sending the token it received from didRegisterForRemoteNotificationsWithDeviceToken to the server.
3
0
2.0k
Nov ’25
Missing notification – APNs success but not delivered to device
We have a customer reporting that they didn’t receive some of their push notifications. On November 3, 2025, four push notifications were sent — the customer received the first three but not the last one. Our logs show a successful response from APNs, with the apns-id c116d650-efc6-4fb1-8a74-382d5bab4692. A very similar case occurred on October 31, where the customer also claimed not to have received the notification, yet our logs again show success from APNs with apns-id 1468ef43-66d6-40d2-b10a-c96889fcb65a. Wondering if there any way to help us to trace these cases. Thanks
3
0
174
Nov ’25
iOS App not able to get VoIP push notification when device is powered on, After opening App VoIP push receiving
When User restarted iOS device, after powering on iOS App is not able to get VoIP push notification. If user opens App, immediate VoIP push receiving. In Normal (App Kill or Background state) everything works as expected. Issue is when device is powered on and immediately( In 1-2 mins) try to call on device. We are using delegate to show Call to User public func pushRegistry(_ registry: PKPushRegistry, didReceiveIncomingPushWith payload: PKPushPayload, for type: PKPushType, completion: @escaping () -> Void)
3
0
220
Jul ’25
didRegisterForRemoteNotificationsWithDeviceToken called twice when also using CKSyncEngine in project
In didFinishLaunchingWithOptions I have this setup for getting the token to send to my server for notifications. The issue is that the delegate callback didRegisterForRemoteNotificationsWithDeviceToken gets called twice when also initializing a CKSyncEngine object. This confuses me. Is this expected behavior? Why is the delegate callback only called twice when both are called, but not at all when only using CKSyncEngine. See code and comments below. /// Calling just this triggers `didRegisterForRemoteNotificationsWithDeviceToken` once. UIApplication.shared.registerForRemoteNotifications() /// When triggering the above function plus initializing a CKSyncEngine, `didRegisterForRemoteNotificationsWithDeviceToken` gets called twice. /// This somewhat make sense, because CloudKit likely also registers for remote notifications itself, but why is the delegate not triggered when *only* initializing CKSyncEngine and removing the `registerForRemoteNotifications` call above? let syncManager = SyncManager() /// Further more, if calling `registerForRemoteNotifications` with a delay instead of directly, the delegate is only called once, as expected. For some reason, the delegate is only triggered when two entities call `registerForRemoteNotifications` at the same time? DispatchQueue.main.asyncAfter(deadline: .now() + 4) { UIApplication.shared.registerForRemoteNotifications() } func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) { print("didRegisterForRemoteNotificationsWithDeviceToken") }
3
0
146
Nov ’25
APNS ERROR
When I use https://api.push.apple.com/3/device/e0ae826f3905b010e37c4a07e873481b8446c9dc2788511b2995992884468068 Return error message: {"reason":"BadDeviceToken"} When I use https://api.development.push.apple.com/3/device/e0ae826f3905b010e37c4a07e873481b8446c9dc2788511b2995992884468068 Return error message:{"reason":"TopicDisallowed"} why?
3
0
294
Mar ’25
Live Activity "Push to Start" is received but UI never appears (Silent Crash)
Hello everyone, I'm implementing the "Push to Start" feature for Live Activities, and I've run into an issue where the activity seems to be processed by the system but never appears on the Lock Screen or in the Dynamic Island. I suspect there's a silent crash happening in my widget extension immediately after launch, but I'm unable to capture any logs or crash reports in the Xcode debugger. Here is the flow and all the relevant data: 1. The Process My app successfully requests a pushToStartToken using Activity<EJourneyLiveActivityAttributes>.pushToStartTokenUpdates The token is sent to our server. The server uses this token to send a "start" event APNs push notification. The device console logs (from liveactivitiesd) show that the push is received and the system is "Publishing event". Expected Result: The Live Activity UI appears on the device. Actual Result: Nothing appears. The UI is completely absent. 2. Device Console Logs Here are the logs from the device console, which indicate a successful receipt of the push: pushServer default 12:08:22.716353+0200 liveactivitiesd Received push event for com.wavepointer.ejourney.staging::pushToStart pushServer default 12:08:22.716818+0200 liveactivitiesd Reduced budget for com.wavepointer.ejourney.staging::pushToStart to: 7 pushServer default 12:08:22.723458+0200 liveactivitiesd Publishing event: timestamp: 2025-07-24 08:57:19 +0000; activityIdentifier: 53C3EE9D-623C-4F38-93AE-8BB807429DAA; eventType: start(...) 3. APNs Payload This is the exact payload being sent from our server: { "aps": { "event": "start", "timestamp": 1753347375, "attributes-type": "EJourneyLiveActivityAttributes", "attributes": { "journeyId": "test123453" }, "content-state": { "distanceInMeters": 1000, "depTime": 1752745104, "arrTime": 1752748704, "depStop": "Arth, Am See", "arrStop": "Oberarth, Bifang", "depZone": "571", "arrZone": "566", "co2Save": 5.0, "co2SavePerc": 44, "companyName": "WP Innovation", "countryCode": "CH", "categoryId": 5, "subcategoryId": 3, "stationStartAssoc": "Assoc1", "stationEndAssoc": "Assoc2" } } } 4. ActivityAttributes Struct To prevent decoding errors, I have made all properties in my ContentState optional and added a custom decoder. @available(iOS 16.1, *) struct EJourneyLiveActivityAttributes: ActivityAttributes, Hashable { public struct ContentState: Codable, Hashable { var distanceInMeters: Int = 0 var depTime: Int = 1752843769 var arrTime: Int = 1752843769 var depStop: String = "" var arrStop: String = "" var depZone: String = "" var arrZone: String = "" var co2Save: Double? var co2SavePerc: Int = 0 var companyName: String = "Test" var countryCode: String = "CH" var categoryId: Int = 3 var subcategoryId: Int = 4 var stationStartAssoc: String? var stationEndAssoc: String? } var journeyId: String? } What I've Tried I have carefully checked that my Codable struct matches the JSON payload. I've made all properties optional to avoid crashes from missing keys. I have tried attaching the Xcode debugger to the widget extension process (Debug -> Attach to Process...) before sending the push, but no logs, errors, or crash reports appear in the Xcode console. The process seems to terminate before it can log anything. My question is: What could cause the widget extension to fail so early that it doesn't even produce a crash log in the attached debugger? Are there other methods to debug this kind of silent failure? Any help would be greatly appreciated. Thank you!
3
1
259
Jul ’25
SHA-2 Root: USERTrust RSA Certification Authority certificate.
Got notification to update this certificate - there was a link to Sectigo.com where I found an attachment with that name - when I clicked it I got a box where it said to install it. Clicked the box and it was saved somewhere on my computer. Now I dont know if that's it or I need to take further actions - please help :-) Have no experience with this - my collegue who did this has stopped. Hoping for a simple answer :-) P
3
0
562
Feb ’25
Periodic, seemingly global APNS disruptions
Hello, I'm from Microsoft team maintaining push notification api behind Teams platform. We are experiencing strange and short error spikes towards APNS that seem to mostly correlate worldwide. We checked the networking and push request code but could not find what could be causing this. These error spikes are all timeouts or connection resets (by remote host, ie. APNS servers) and seem to come and go randomly: Would it be possible to check this for outages or some other metrics on your side or investigate why would it happen? Since it's worldwide it seems unlikely it's something broken on our side. We are using the standard APNS http2 endpoint with modern support for all RFC features (so everything should work normally). Mind you, our api might be in a unique position because of the volume of notifications (in the billions per day).
3
0
184
Mar ’25