Hi, Before I begin my investigation, I want to explain our code-level support process for issues related to Sign in with Apple—as the issue you’re reporting may be the result of any of the following: An error in your app or web service request. A configuration issue in your Developer Account. An internal issue in the operation system or Apple ID servers. To ensure the issue is not caused by an error within your app or web service request, please review TN3107: Resolving Sign in with Apple response errors to learn more about common error causes and potential solutions when performing requests. If the technote does not help identify the cause of the error, I need more information about your app or web services to get started. To prevent sending sensitive JSON Web Tokens (JWTs) in plain text, you should create a report in Feedback Assistant to share the details requested below. Additionally, if I determine the error is caused by an internal issue in the operating system or Apple ID servers, the appropriate engineering teams have access to the same information and can communicate with you directly for more information, if needed. Please follow the instructions below to submit your feedback. Gathering required information for troubleshooting Sign in with Apple authorization and token requests For issues occurring with your native app, perform the following steps: Install the Accounts/AuthKit profile on your iOS, macOS, tvOS, watchOS, or visionOS device. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS, macOS, tvOS, watchOS, or visionOS device. Create a report in Feedback Assistant, and ensure your feedback contains the following information: the primary App ID or Bundle ID the user’s Apple ID, email address, and/or identity token the sysdiagnose gathered after reproducing the issue the timestamp of when the issue was reproduced screenshots or videos of errors and unexpected behaviors (optional) For issues occurring with your web service, ensure your feedback contains the following information: the primary App ID and Services ID the user’s Apple ID, email address, and/or identity token the failing request, including all parameter values, and error responses (if applicable) the timestamp of when the issue was reproduced (optional) screenshots or videos of errors and unexpected behaviors (optional) Important: If providing a web service request, please ensure the client secret (JWT) has an extended expiration time (exp) of at least ten (10) business days, so I have enough time to diagnose the issue. Additionally, if your request requires access token or refresh tokens, please provide refresh tokens as they do not have a time-based expiration time; most access tokens have a maximum lifetime of one (1) hour, and will expire before I have a chance to look at the issue. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above (for your native app or web service) is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Sign in with Apple client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hi, Please see TN3159: Migrating Sign in with Apple users for an app transfer for more information on the expected end-to-end app transfer and user migration flow. Additionally, if you'd like for the iCloud and App Store engineering teams to confirm if the errors are related to a revoked authorization to previous users accounts, please submit a report via Feedback Assistant and include the following information: Gathering required information for troubleshooting Sign in with Apple user migration To prevent sending sensitive JSON Web Tokens (JWTs) in plain text, you should create a report in Feedback Assistant to share the details requested below. Additionally, if I determine the error is caused by an internal issue in the operating system or Apple ID servers, the appropriate engineering teams have access to the same information and can communicate with you directly for more information, if needed. Please follow the instructions below to submit your feedback. For issues occurring with your user migration, ensure your feedback contains the following information: the primary App ID and Services ID the client secret for the transferring team (Team A) and the recipient team (Team B) the failing request(s), including all parameter values, and error responses (if applicable) the timestamp of when the issue was reproduced (optional) screenshots or videos of errors and unexpected behaviors (optional) Important: If providing a web service request, please ensure the client secret (JWT) has an extended expiration time (exp) of at least ten (10) business days, so I have enough time to diagnose the issue. Additionally, if your request requires access token or refresh tokens, please provide refresh tokens as they do not have a time-based expiration time; most access tokens have a maximum lifetime of one (1) hour, and will expire before I have a chance to look at the issue. Submitting your feedback Before you submit via Feedback Assistant, please confirm the requested information above (for your native app or web service) is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Sign in with Apple client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hi, Before I begin my investigation, I want to explain our code-level support process for issues related to Sign in with Apple—as the issue you’re reporting may be the result of any of the following: An error in your app or web service request. A configuration issue in your Developer Account. An internal issue in the operation system or Apple ID servers. To ensure the issue is not caused by an error within your Private Email Replay configuration, please review Configuring your environment for Sign in with Apple to learn more about registering your email sources and authenticated domains. To prevent sending sensitive message details in plain text, you should create a report in Feedback Assistant to share the details requested below. Additionally, if I determine the error is caused by an internal issue in the operating system or Apple ID servers, the appropriate engineering teams have access to the same information and can communicate with you directly for more information, if needed. Please follow the instructions below to submit your feedback. Gathering required information for troubleshooting Private Email Relay with Sign in with Apple For issues occurring with your email delivery, ensure your feedback contains the following information: the primary App ID and Services ID the user’s Apple ID and/or email address the email message headers the Private Email Relay Service or Hide My Email message delivery failure, and SMTP error codes Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Sign in with Apple client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

The revoke tokens endpoint (/auth/revoke) is the only way to programmatically invalidate user tokens associated to your developer account without user interaction. This endpoint requires either a valid refresh token or access token for invalidation, as Sign in with Apple expects all apps to securely transmit and store these tokens for validation and user identity verification while managing user sessions. If you don’t have the user’s refresh token, access token, or authorization code, you must still fulfill the user’s account deletion request and meet the account deletion requirement. You'll need to follow this workaround to manually revoke the user credentials: Delete the user’s account data from your systems. Direct the user to manually revoke access for your client. Respond to the credential revoked notification to revert the client to an unauthenticated state Important: If the manual token revocation isn’t completed, the next time the user authenticates with your client using Sign in with Apple, they won’t be presented with the initial authorization flow to enter their full name, email address, or both. This is because the user credential state managed by Sign in with Apple remains unchanged and returns the.authorizedcredential state, which may also result in the system auth UI displaying the “Continue with Apple” button. Respond to the credential revoked notification Once the user’s credentials are revoked by Apple, your client will receive a notification signaling the revocation event:  For apps using the Authentication Services framework to implement Sign in with Apple, register to observe the notification named credentialRevokedNotification. For web services, if an endpoint is registered for server-to-server notifications, Apple broadcasts a notification to the specified endpoint with the consent-revokedevent type. When receiving either notification, ensure you’ve already performed the following operations to meet the requirements of account deletion: Deleted all user-related account data, including: The token used for token revocation; Any user-related data stored in your app servers; and Any user-related data store in the Keychain or securely on disk in the native app or locally on web client. Reverted the client to an unauthenticated state. Securely store user tokens for account creations For all new user account creations, follow the expected authorization flow below: Securely transmit the identity token and authorization code to your app server. Verify the identity token and validate the authorization code using the /auth/token endpoint.  Once the authorization code is validated, securely store the token response — including the identity token, refresh token, and access token. Validate the refresh token up to once per day with Apple servers (to manage the lifetime of your user session and for future token revocation requests), and obtain access tokens (for future token revocation, app transfer, or user migration requests). For information about verifying an identity token and validating tokens, visit Verifying a user and Generate and validate tokens. If you have questions about implementing these flows, including client authorization, token validation, or token revocation, please submit a Technical Support Incident.

Hello, I’m trying to remove the “Sign in with Apple” for my app via the iOS settings (also tried on a Mac, and on the web via account.apple.com). When I tap “Stop Using”, nothing happens, the dialog disappear but the app remains listed. Someone said on a forum that the issue is linked with the ServiceId that doesn't exist anymore. But how to recover it ? And anyway this behavior is unintended and creates a gap in the process. Has anyone experienced this before? Is there a known fix, or should I contact Apple Support directly for server-side revocation? Thank you!

I have a user (myself, during development) who originally signed in with Apple successfully. I attempted to revoke access via Settings > Apple ID > Sign-In & Security > Sign in with Apple, but the app appears stuck in the list and cannot be fully removed. Now when attempting to sign in again, the identity token contains the correct sub but email is undefined. According to Apple's documentation, "Apple provides the user's email address in the identity token on all subsequent API responses." I've tried programmatically revoking via the /auth/revoke endpoint (received 200 OK), and I've implemented the server-to-server notification endpoint to handle consent-revoked events, but subsequent sign-in attempts still return no email. The same Apple ID works fine with other apps. Is there a way to fully reset the credential state for a specific app, or is this a known issue with partially-revoked authorizations?

I have a user (myself, during development) who originally signed in with Apple successfully. I attempted to revoke access via Settings > Apple ID > Sign-In & Security > Sign in with Apple, but the app appears stuck in the list and cannot be fully removed. Now when attempting to sign in again, the identity token contains the correct sub but email is undefined. According to Apple's documentation, "Apple provides the user's email address in the identity token on all subsequent API responses." I've tried programmatically revoking via the /auth/revoke endpoint (received 200 OK), and I've implemented the server-to-server notification endpoint to handle consent-revoked events, but subsequent sign-in attempts still return no email. The same Apple ID works fine with other apps. Is there a way to fully reset the credential state for a specific app, or is this a known issue with partially-revoked authorizations?

Hello, We are experiencing an issue related to Sign in with Apple Server-to-Server (S2S) notifications, specifically involving repeated delivery of the account-deleted event, and would like to ask whether this behavior is expected or known. Background We have configured an S2S notification endpoint for Sign in with Apple in accordance with Apple’s requirements for account status change notifications. Our endpoint: Is reachable over HTTPS Consistently returns HTTP 200 OK Successfully receives other S2S events, including: email-enabled email-disabled consent-revoked Issue: Repeated 'account-deleted' events for the same Apple ID For most users, the account-deleted event is delivered only once, as expected. However, for a specific Apple ID used with Sign in with Apple, we are observing repeated deliveries of the same account-deleted event, arriving at regular intervals (approximately every 5 minutes). The payload contents are identical between deliveries and include the same user identifier (sub) and event timestamp. Notably: The Apple ID deletion itself completed successfully The payload does not change between deliveries Our endpoint continues to return HTTP 200 OK for every request Questions We would appreciate clarification on the following points: Is repeated delivery of the same account-deleted event expected behavior in any scenario? Is there a retry or redelivery mechanism for this event type, even when HTTP 200 is returned? Could repeated deliveries indicate that the deletion process is still considered “in progress” on Apple’s side? Are developers expected to treat account-deleted events as at-least-once delivery and handle them idempotently? Additional context While researching this issue, we found a forum thread describing a very similar case: https://developer.apple.com/forums/thread/735674 In that discussion, Apple staff advised submitting the issue via Feedback Assistant, which suggests that this behavior may already be understood internally. We have also submitted a Feedback Assistant report with detailed logs and timestamps. Any clarification on the expected behavior or recommended handling for this scenario would be greatly appreciated. Thank you for your time and support.

Trying to make a new developer account but says I cannot. Here are the variables. I have a personal icloud account, it was tied to a developer organization account for an app and company I shut down. I let that developer account expire. Both tied to my mobile number. I can access it but cannot do anything. Trying to setup a new organization developer account using that mobile phone number, but it will not let me create the account. (have a new app/company) Used a different phone number and still got the message that I could not create a new account at this time.

Hi I am experiencing a persistent 'invalid_client' error when attempting to exchange the authorization code for an access token using Sign in with Apple for my website (https://www.vitamarinaweb.com). Current Setup & Steps Taken: Identifier: I am using the Service ID com.vitamarinaweb.web1, which is correctly linked to the Primary App ID com.vitamarinaweb.web. Client Secret: I have generated a fresh Client Secret (JWT) using a valid Key (.p8) and confirmed the Team ID (29J763Q88J) and Key ID (RRW6536D27) are correct. Redirect URIs: My Return URL is set to https://www.vitamarinaweb.com/login.php and I have verified there are no trailing spaces or mismatches. Manual Test (CURL): When I perform a manual POST request via CURL using the generated Client Secret, I receive an 'invalid_grant' response (meaning the Client Secret and Client ID are accepted, and only the temporary code is rejected as expected). The Issue: Despite the CURL success, every request initiated through the web browser/PHP application returns {"error":"invalid_client"}. Verification Requested: Could you please verify if there is a synchronization delay or a specific block on Service ID com.vitamarinaweb.web1? Is there any internal mismatch between the Key ID RRW6536D27 and its association with the newly created Service ID? I have already cleared browser caches and tried multiple devices (different IP addresses) with the same result. Thank you for your assistance."

https://developer.apple.com/news/?id=j9zukcr6 starting from Jan 2026 there is change in requirements for account notifications for Sign in with Apple. Does this apply only to developers based in South Korea or all apps which are avai via the korean App Store?

Hello, I have a question regarding the lifecycle of user consent and tokens in "Sign in with Apple." Specifically, I would like to understand the behavior of the auth/revoke API in relation to App Store Connect status changes. Impact of App Status Changes If an app is "Removed from Sale" or "Deleted" from App Store Connect, does Apple automatically revoke all associated user tokens and consent? Or is it still the developer's responsibility to programmatically revoke each user's token via the REST API to ensure the app is removed from the user’s "Apps Using Apple ID" list? API Availability after Removal Once an app is no longer available on the App Store (or its record is deleted in App Store Connect), is the auth/revoke REST API still accessible? I want to ensure that a developer can still perform necessary privacy clean-up tasks (revoking consent) even if the app is not currently distributed. Specific User Impacts of Non-Revocation If we do not call the revocation API, besides the app remaining in the "Sign in with Apple" list, what are the specific consequences for the user? Thank you for your guidance.

Hello. When a user revokes Apple Login authorization, I am expecting a webhook to be delivered to our configured endpoint, but I currently not receiving any at all. So I have some questions: Should the revoke event webhook be delivered in real-time? If it is not real-time, when is the webhook supposed to be sent? If my server fails to respond to the webhook request, does Apple retry the delivery? (Actually I couldn't find how to response in this scenario, but if I can) Thanks in advance.

I want to add the "Sign In with Apple" feature to my iPadOS application. I've already done the following: Include com.apple.developer.applesignin in mobileprovision Include com.apple.developer.applesignin in entitlements However, I'm getting the following errors: `Authorization failed: Error Domain=AKAuthenticationError Code=-7026 "(null)" UserInfo={AKClientBundleID=xxxx} LaunchServices: store (null) or url (null) was nil: Error Domain=NSOSStatusErrorDomain Code=-54 "process may not map database" UserInfo={_LSLine=72, _LSFunction=_LSServer_GetServerStoreForConnectionWithCompletionHandler, _LSFile=LSDReadService.mm, NSDebugDescription=process may not map database} Attempt to map database failed: permission was denied. This attempt will not be retried. Failed to initialize client context with error Error Domain=NSOSStatusErrorDomain Code=-54 "process may not map database" UserInfo={_LSLine=72, _LSFunction=_LSServer_GetServerStoreForConnectionWithCompletionHandler, _LSFile=LSDReadService.mm, NSDebugDescription=process may not map database} Failed to get application extension record: Error Domain=NSOSStatusErrorDomain Code=-54 "(null)" ASAuthorizationController credential request failed with error: Error Domain=com.apple.AuthenticationServices.AuthorizationError Code=1000 "(null)" ` What is this problem? How can I solve it? Hoping someone can help, thank you!

Hello, I am implementing "Sign in with Apple" on my backend and validating the Identity Token (JWT) received from the client. I noticed that for some users who choose the "Hide My Email" option, the is_private_email claim is missing from the ID Token payload, even though the email address clearly belongs to the private relay domain (@privaterelay.appleid.com). Here is an example of the decoded payload I received: { "iss": "https://appleid.apple.com", "aud": "com.platform.elderberry.new.signinwithapple", "exp": 1764402438, "iat": 1764316038, "sub": "000851.86193ef81ad247feb673746c19424f28.0747", "c_hash": "3FAJNf4TILzUgo_YFe4E0Q", "email": "x8sqp2dgvv@privaterelay.appleid.com", "email_verified": true, "auth_time": 1764316038, "nonce_supported": true // "is_private_email": true <-- This field is missing } My Questions: Is the is_private_email claim considered optional in the ID Token? Is it safe and recommended to rely solely on the email domain suffix (@privaterelay.appleid.com) to identify if a user is using a private email? Any insights or official references would be appreciated. Thanks.

Hello, I am implementing "Sign in with Apple" on my backend and validating the Identity Token (JWT) received from the client. I noticed that for some users who choose the "Hide My Email" option, the is_private_email claim is missing from the ID Token payload, even though the email address clearly belongs to the private relay domain (@privaterelay.appleid.com). Here is an example of the decoded payload I received: { "iss": "https://appleid.apple.com", "aud": "xxx", "exp": 1764402438, "iat": 1764316038, "sub": "xxxxxxxx", "c_hash": "3FAJNf4TILzUgo_YFe4E0Q", "email": "xxx@privaterelay.appleid.com", "email_verified": true, "auth_time": 1764316038, "nonce_supported": true // "is_private_email": true <-- This field is missing } My Questions: Is the is_private_email claim considered optional in the ID Token? Is it safe and recommended to rely solely on the email domain suffix (@privaterelay.appleid.com) to identify if a user is using a private email? Any insights or official references would be appreciated. Thanks.

Hello I am trying to release an application using EXPO ROUTER + EXPO RN WEB. I am trying to implement Apple Login using Firebase. I have already put necessary info in both App Store Connect and Firebas console. Now I am so confused what I have to do next. What are some resource I could use or tips you could possibly give me when making apple login available using firebase. Pleas all helps are welcomed and needed

Hi everyone, I am currently implementing Server-to-Server Notifications for Sign in with Apple. I’ve encountered a discrepancy between the official documentation and the actual payload I received, and I would like to clarify which one is correct. The Situation: I triggered an account deletion event via privacy.apple.com to test the notification flow. When my server received the notification, the type field in the JSON payload was account-deleted (past tense). The Issue: According to the official Apple documentation, the event type is listed as account-delete (present tense). Here is the discrepancy I am observing: Documentation: account-delete Actual Payload: account-deleted My Question: Is the documentation outdated, or is this a known inconsistency? Should I handle both strings (account-delete and account-deleted) in my backend logic to be safe, or is account-deleted the new standard? Any insights or confirmation from those who have implemented this would be greatly appreciated. Thanks!

I received a notification stating that we need to register a server-to-server notification endpoint to handle the following three events: Changes in email forwarding preferences. Account deletions in your app. Permanent Apple Account deletions. However, even though we have registered the API endpoint under our Identifier configuration, it appears that we are not receiving any API calls when these events trigger. I honestly have no idea what’s going wrong. I’ve checked our WAF logs and there’s no trace of any incoming traffic at all. Is it possible that Apple hasn't started sending these notifications yet, or is there something I might be missing? I’m stuck and don’t know how to resolve this. I would really appreciate any help or insights you could share. Thank you.

I received a notification stating that we need to register a server-to-server notification endpoint to handle the following three events: Changes in email forwarding preferences. Account deletions in your app. Permanent Apple Account deletions. However, even though we have registered the API endpoint under our Identifier configuration, it appears that we are not receiving any API calls when these events trigger. I honestly have no idea what’s going wrong. I’ve checked our WAF logs and there’s no trace of any incoming traffic at all. Is it possible that Apple hasn't started sending these notifications yet, or is there something I might be missing? I’m stuck and don’t know how to resolve this. I would really appreciate any help or insights you could share. Thank you.