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Enrolment paid 18 days ago, escalated 9 days ago, no response — case 102952652027
Posting here because Developer Support has started to ignore me and I don't know what else to try. Timeline, all 2026: 3 Sept — Individual enrolment fee paid, charged same day. 5 Sept — Government ID uploaded as requested. Confirmed received. 10 Sept — Proof of address uploaded as requested. Confirmed received. 12 Sept — Told the case was escalated to the senior team. 16 Sept — Last reply I have had. Still with that team, no timeframe given. 18, 19, 21 Sept — Three follow-ups from me. No response to any. Nothing is outstanding on my side that I know of. Every document asked for was provided the same day it was requested, and each was confirmed received. The enrolment has not completed and the fee was taken 18 days ago. Case number is 102952652027. Two questions for anyone who has been through this: Is there a route to Developer Support that actually gets a response once a case has been sitting with the senior team this long? Has anyone had an individual enrolment take this long after ID and proof of address were both accepted, and what eventually moved it? If an Apple engineer or support staff member sees this, I would pls just hope to resolve this.
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Enrolment paid 18 days ago, escalated 9 days ago, no response — case 102952652027
Posting here because Developer Support has started to ignore me and I don't know what else to try. Timeline, all 2026: 3 Sept — Individual enrolment fee paid, charged same day. 5 Sept — Government ID uploaded as requested. Confirmed received. 10 Sept — Proof of address uploaded as requested. Confirmed received. 12 Sept — Told the case was escalated to the senior team. 16 Sept — Last reply I have had. Still with that team, no timeframe given. 18, 19, 21 Sept — Three follow-ups from me. No response to any. Nothing is outstanding on my side that I know of. Every document asked for was provided the same day it was requested, and each was confirmed received. The enrolment has not completed and the fee was taken 18 days ago. Case number is 102952652027. Two questions for anyone who has been through this: Is there a route to Developer Support that actually gets a response once a case has been sitting with the senior team this long? Has anyone had an individual enrolment take this long after ID and proof of address were both accepted, and what eventually moved it? If an Apple engineer or support staff member sees this, I would pls just hope to resolve this.
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