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Sign in with Apple fails with "Sign Up Not Completed"
Sign in with Apple has failed for every user of our app for four weeks. It fails inside Apple's own authorization sheet, before any credential reaches our code. App ID: com.chorestoreapp.app (SJRRC8Q327) Team ID: T4KD7949GL App Apple ID: 6797335710 — TestFlight builds 7 and 8, version 1.0.1 Symptom: The authorization sheet appears and behaves normally. When the fingerprint read is complete, it immediately fails with "Sign Up Not Completed". No credential is returned. When I cancel, it returns ERR_REQUEST_CANCELED, consistent with the sheet being dismissed by the user after being unable to sign in. Sign in with Apple works on the affected device and Apple ID. Downloading an unrelated App Store app and creating a new account with Sign in with Apple succeeded immediately, on the same iPad, with the same Apple ID, minutes before and after a ChoreStore failure. Before that test, Settings → [name] → Sign in with Apple was empty, so the account had never completed the flow — it is demonstrably capable of it now, for other apps. Reproduced with: two Apple IDs, two physical devices, both "Share My Email" and "Hide My Email", Wi-Fi and cellular, and two builds on freshly regenerated credentials. Verified on our side: The signed binary contains com.apple.developer.applesignin = ["Default"] The embedded provisioning profile includes the same entitlement App ID capability, read back from the App Store Connect API: APPLE_ID_AUTH with [{"key":"APPLE_ID_AUTH_APP_CONSENT","options":[{"key":"PRIMARY_APP_CONSENT"}]}] Provisioning profile IOS_APP_STORE, state ACTIVE, expires 2027-08-20 Distribution certificate valid to 2027-08-20 Exactly one bundle ID in the account; no grouped App ID The client call is the standard one, with no nonce or custom parameters: signInAsync({ requestedScopes: [FULL_NAME, EMAIL] }) The distribution certificate and App ID survived an Individual → Organization conversion unchanged (re-verified after the conversion) Why I'm posting rather than filing a code-level request. The request form requires a focused sample Xcode project. A sample cannot demonstrate this: anyone who opens it must sign it with their own team, which changes the App ID — the one variable that is failing. The fault appears to be server-side provisioning for this specific App ID, which no sample can carry. Question: Given the client configuration verifies correct and Sign in with Apple works on the same device and Apple ID for other apps, what would cause the authorization sheet itself to fail for a single App ID, and how can that be investigated or reset? Happy to provide a sysdiagnose, timestamps of specific failed attempts, a screen recording showing the working and failing cases minutes apart, or a TestFlight build.
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Sign in with Apple fails with "Sign Up Not Completed"
Sign in with Apple has failed for every user of our app for four weeks. It fails inside Apple's own authorization sheet, before any credential reaches our code. App ID: com.chorestoreapp.app (SJRRC8Q327) Team ID: T4KD7949GL App Apple ID: 6797335710 — TestFlight builds 7 and 8, version 1.0.1 Symptom: The authorization sheet appears and behaves normally. When the fingerprint read is complete, it immediately fails with "Sign Up Not Completed". No credential is returned. When I cancel, it returns ERR_REQUEST_CANCELED, consistent with the sheet being dismissed by the user after being unable to sign in. Sign in with Apple works on the affected device and Apple ID. Downloading an unrelated App Store app and creating a new account with Sign in with Apple succeeded immediately, on the same iPad, with the same Apple ID, minutes before and after a ChoreStore failure. Before that test, Settings → [name] → Sign in with Apple was empty, so the account had never completed the flow — it is demonstrably capable of it now, for other apps. Reproduced with: two Apple IDs, two physical devices, both "Share My Email" and "Hide My Email", Wi-Fi and cellular, and two builds on freshly regenerated credentials. Verified on our side: The signed binary contains com.apple.developer.applesignin = ["Default"] The embedded provisioning profile includes the same entitlement App ID capability, read back from the App Store Connect API: APPLE_ID_AUTH with [{"key":"APPLE_ID_AUTH_APP_CONSENT","options":[{"key":"PRIMARY_APP_CONSENT"}]}] Provisioning profile IOS_APP_STORE, state ACTIVE, expires 2027-08-20 Distribution certificate valid to 2027-08-20 Exactly one bundle ID in the account; no grouped App ID The client call is the standard one, with no nonce or custom parameters: signInAsync({ requestedScopes: [FULL_NAME, EMAIL] }) The distribution certificate and App ID survived an Individual → Organization conversion unchanged (re-verified after the conversion) Why I'm posting rather than filing a code-level request. The request form requires a focused sample Xcode project. A sample cannot demonstrate this: anyone who opens it must sign it with their own team, which changes the App ID — the one variable that is failing. The fault appears to be server-side provisioning for this specific App ID, which no sample can carry. Question: Given the client configuration verifies correct and Sign in with Apple works on the same device and Apple ID for other apps, what would cause the authorization sheet itself to fail for a single App ID, and how can that be investigated or reset? Happy to provide a sysdiagnose, timestamps of specific failed attempts, a screen recording showing the working and failing cases minutes apart, or a TestFlight build.
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