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Apple support does not reply to my emails (only option to contact them)
Hi, I want to switch my account from individual to business, I have submitted the request through the form. Receiving an email say that we will review it in 24 hrs, but after 5 days nothing happen, Total ignorance, and no way to reach the support team, the only option is by email the same the ticket is opened but no one reply. I have my subscription paid each year why I don't get in support for a big company like apple. How to contact them and how to solve this issue
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11
8h
Notarization failed with message:"The signature of the binary is invalid."
This is the notarization log file: { "logFormatVersion": 1, "jobId": "fe1e2423-71ee-4196-bc18-sdksjdksdkjjskjd", "status": "Invalid", "statusSummary": "Archive contains critical validation errors", "statusCode": 4000, "archiveFilename": "Mydmg.dmg", "uploadDate": "2022-07-02T11:22:10.345Z", "sha256": "bd5e138334847054cafb2d39fb55d843724fb5dd44b46d0eee05659d3bda130f", "ticketContents": null, "issues": [ { "severity": "error", "code": null, "path": "Mydmg.dmg/Myapp.app/Contents/MacOS/Myapp", "message": "The signature of the binary is invalid.", "docUrl": null, "architecture": "x86_64" } ] } I have signed every single file of the app, the signing process was successfully done and then tested as follow: % codesign -vv dist/Myapp.app/Contents/MacOS/Myapp dist/Myapp.app/Contents/MacOS/Myapp: valid on disk dist/Myapp.app/Contents/MacOS/Myapp: satisfies its Designated Requirement % codesign -vv "dist/Mydmg.dmg" dist/Mydmg.dmg: valid on disk dist/Mydmg.dmg: satisfies its Designated Requirement Python3.10 Pyqt5-5.15.6 Pyinstaller 5.1 Pyinstaller puts some folders (like PyQt folder) and some (.dylib) files and other symlinks... inside MacOS folder with executables, could this be the source of the issue? if yes how to fix this? Thank you
1
1
693
Jul ’22
Apple support does not reply to my emails (only option to contact them)
Hi, I want to switch my account from individual to business, I have submitted the request through the form. Receiving an email say that we will review it in 24 hrs, but after 5 days nothing happen, Total ignorance, and no way to reach the support team, the only option is by email the same the ticket is opened but no one reply. I have my subscription paid each year why I don't get in support for a big company like apple. How to contact them and how to solve this issue
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11
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8h
Notarization failed with message:"The signature of the binary is invalid."
This is the notarization log file: { "logFormatVersion": 1, "jobId": "fe1e2423-71ee-4196-bc18-sdksjdksdkjjskjd", "status": "Invalid", "statusSummary": "Archive contains critical validation errors", "statusCode": 4000, "archiveFilename": "Mydmg.dmg", "uploadDate": "2022-07-02T11:22:10.345Z", "sha256": "bd5e138334847054cafb2d39fb55d843724fb5dd44b46d0eee05659d3bda130f", "ticketContents": null, "issues": [ { "severity": "error", "code": null, "path": "Mydmg.dmg/Myapp.app/Contents/MacOS/Myapp", "message": "The signature of the binary is invalid.", "docUrl": null, "architecture": "x86_64" } ] } I have signed every single file of the app, the signing process was successfully done and then tested as follow: % codesign -vv dist/Myapp.app/Contents/MacOS/Myapp dist/Myapp.app/Contents/MacOS/Myapp: valid on disk dist/Myapp.app/Contents/MacOS/Myapp: satisfies its Designated Requirement % codesign -vv "dist/Mydmg.dmg" dist/Mydmg.dmg: valid on disk dist/Mydmg.dmg: satisfies its Designated Requirement Python3.10 Pyqt5-5.15.6 Pyinstaller 5.1 Pyinstaller puts some folders (like PyQt folder) and some (.dylib) files and other symlinks... inside MacOS folder with executables, could this be the source of the issue? if yes how to fix this? Thank you
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693
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Jul ’22