Hi everyone,
I really hope someone here can help us.
Our team has run into a critical issue with renewing our Apple Developer Program membership. About three weeks before the renewal date, we contacted Apple Support because we had lost access to the original device used for payment and needed help enabling payment via the web.Support replied and said that we should now be able to proceed. However, this option was not actually became available to us.
And then we added a new payment method via the App Store and checked it out at apple.com/shop/account/home.
Unfortunately, the payment was not processed, and our membership was not renewed.
There is no "Renew Membership" button anywhere (not on web, not on the original device which we found, not on a new device)
Apple Support has not responded yet, and the situation is quite urgent for us.
Has anyone experienced something similar?
Is there anything else we can try on our side while waiting for support?
Any advice would be greatly appreciated!
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