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Pending Termination Appeal — No Response After 6 Days
Hello Apple App Review team and developer community, I am Blessing Anumudu, the owner of RAYAAUSTIN LLC and the Account Holder of its Apple Developer Program membership. We received a Pending Termination Notice citing Section 3.2(f) of the Apple Developer Program License Agreement and App Review Guideline 5.6.2 (Developer Identity). Our app, LightXtreme VPN Unlimited (iOS), has been removed from the App Store. We submitted an appeal to the App Review Board six days ago—nearly a week—and have not yet received any response to the appeal. We have also contacted Apple Developer Support. Our support case ID is 102979575702. We understand that a thorough review takes time. However, with our app remaining unavailable and the notice specifying a 30-calendar-day appeal deadline, we would appreciate confirmation that our appeal has been received and is under review. Could an Apple team member help us confirm: The current status of our appeal. Whether any additional information or action is required from us. Whether an estimated response timeframe is available. We have identity, company registration, IRS, banking, and trademark documentation available for verification. Since the appeal form did not allow attachments, please advise how we can securely submit any relevant documents. We will not post sensitive records publicly. Our priority is to resolve the specific concerns, complete any necessary verification, and restore our app to the App Store as soon as possible. We are ready to respond promptly to any requests from the reviewing team. We would appreciate help directing this inquiry to the team handling our appeal, as well as firsthand guidance from developers who have resolved a similar identity-verification issue. Thank you for your time and assistance.
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This app is marketed as being able to bypass geo-restrictions or content limitations.
This app is marketed as being able to bypass geo-restrictions or content limitations. Next Steps To resolve this issue, please ensure the app is not presented in such a way that it encourages users to bypass geo-restrictions or content limitations. As a reminder, all apps must comply with the local laws for any territory in which they are made available. Support Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module. Consult with fellow developers and Apple engineers on the Apple Developer Forums. Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes. Request a 30-minute online meeting with an App Review expert to discuss the guidelines and best practices for a smooth review process. Previous updates went smoothly. In the past two days, we’ve been stuck on this issue. We’ve modified all instances of “bypass geo-restrictions or content limitations” in the app’s UI, but it still doesn’t work. Is there anyone who can help me? Thank you very much. We asked the review team about the issue, and their response was just a repetition of the previous content, which was of no help. Is it possible that the issue is caused by content outside the app, such as the official website?
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467
Aug ’24
Pending Termination Appeal — No Response After 6 Days
Hello Apple App Review team and developer community, I am Blessing Anumudu, the owner of RAYAAUSTIN LLC and the Account Holder of its Apple Developer Program membership. We received a Pending Termination Notice citing Section 3.2(f) of the Apple Developer Program License Agreement and App Review Guideline 5.6.2 (Developer Identity). Our app, LightXtreme VPN Unlimited (iOS), has been removed from the App Store. We submitted an appeal to the App Review Board six days ago—nearly a week—and have not yet received any response to the appeal. We have also contacted Apple Developer Support. Our support case ID is 102979575702. We understand that a thorough review takes time. However, with our app remaining unavailable and the notice specifying a 30-calendar-day appeal deadline, we would appreciate confirmation that our appeal has been received and is under review. Could an Apple team member help us confirm: The current status of our appeal. Whether any additional information or action is required from us. Whether an estimated response timeframe is available. We have identity, company registration, IRS, banking, and trademark documentation available for verification. Since the appeal form did not allow attachments, please advise how we can securely submit any relevant documents. We will not post sensitive records publicly. Our priority is to resolve the specific concerns, complete any necessary verification, and restore our app to the App Store as soon as possible. We are ready to respond promptly to any requests from the reviewing team. We would appreciate help directing this inquiry to the team handling our appeal, as well as firsthand guidance from developers who have resolved a similar identity-verification issue. Thank you for your time and assistance.
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3
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0
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586
Activity
5d
This app is marketed as being able to bypass geo-restrictions or content limitations.
This app is marketed as being able to bypass geo-restrictions or content limitations. Next Steps To resolve this issue, please ensure the app is not presented in such a way that it encourages users to bypass geo-restrictions or content limitations. As a reminder, all apps must comply with the local laws for any territory in which they are made available. Support Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module. Consult with fellow developers and Apple engineers on the Apple Developer Forums. Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes. Request a 30-minute online meeting with an App Review expert to discuss the guidelines and best practices for a smooth review process. Previous updates went smoothly. In the past two days, we’ve been stuck on this issue. We’ve modified all instances of “bypass geo-restrictions or content limitations” in the app’s UI, but it still doesn’t work. Is there anyone who can help me? Thank you very much. We asked the review team about the issue, and their response was just a repetition of the previous content, which was of no help. Is it possible that the issue is caused by content outside the app, such as the official website?
Replies
3
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0
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467
Activity
Aug ’24