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Critical production crash — fix stuck in Waiting for Review despite approved expedited review
Hello, I’m experiencing an unusually long App Review delay for an update containing a fix for a critical production crash. Timeline: September 23 — iOS version 1.2 was submitted for review. The submission has remained in Waiting for Review since then. The version currently available on the App Store contains a critical crash affecting users in production. Version 1.2 contains the fix for this crash and is ready for release. I submitted an Expedited App Review Request due to the production issue. Apple approved the request and confirmed: “We’ll expedite review for Тривога+ — Повітряна тривога.” Despite the approved expedited review, the submission has still not entered review. I also submitted an App Review Status support request, but I have not received a response. Users continue to encounter the crash in the currently available version, and we are receiving negative App Store ratings and reviews as a result. At this point, the fixed build has been waiting since September 23 despite an approved expedited review request. I do not want to cancel and resubmit the submission because the fixed build is already queued for an expedited review. Could an Apple representative please check whether the submission or support case is stuck or subject to an internal hold, and escalate it to the appropriate App Review team if possible? App Review Status Case ID: 102982897201 Thank you.
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Critical production crash — fix stuck in Waiting for Review despite approved expedited review
Hello, I’m experiencing an unusually long App Review delay for an update containing a fix for a critical production crash. Timeline: September 23 — iOS version 1.2 was submitted for review. The submission has remained in Waiting for Review since then. The version currently available on the App Store contains a critical crash affecting users in production. Version 1.2 contains the fix for this crash and is ready for release. I submitted an Expedited App Review Request due to the production issue. Apple approved the request and confirmed: “We’ll expedite review for Тривога+ — Повітряна тривога.” Despite the approved expedited review, the submission has still not entered review. I also submitted an App Review Status support request, but I have not received a response. Users continue to encounter the crash in the currently available version, and we are receiving negative App Store ratings and reviews as a result. At this point, the fixed build has been waiting since September 23 despite an approved expedited review request. I do not want to cancel and resubmit the submission because the fixed build is already queued for an expedited review. Could an Apple representative please check whether the submission or support case is stuck or subject to an internal hold, and escalate it to the appropriate App Review team if possible? App Review Status Case ID: 102982897201 Thank you.
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