Hello,
Our new app has been in "Waiting for Review" for 12 days after we answered a Guideline 2.1 information request, and we have not received any response to our expedite request. We would appreciate any guidance.
App: Gennetex ERP (Apple ID 6819971349)
Version: 1.5.0 (build 31)
Submission ID: bb92596f-c14e-4fb0-9e0b-558b87b10b53
Timeline:
Oct 12: Submitted for review
Oct 13: In Review, then rejected one minute later with "Guideline 2.1 - Information Needed - New App Submission" because our developer account has a limited App Review history
Oct 14: Provided all requested information and resubmitted:
• Screen recording on a physical iPhone running the latest iOS (attached in App Review Information)
• App purpose and target audience
• Setup instructions and demo login credentials
• List of external services
• Confirmation that the app works the same in all regions
• In-app account deletion flow
Oct 19: Submitted an expedited review request, no response
Oct 26: Still "Waiting for Review", with no new messages from App Review
The Reply option in the Messages section is no longer available after resubmitting, so we added our full response to the Notes field of App Review Information as instructed.
Questions:
Has our response to the 2.1 information request been received, or is anything missing on our side?
Is this waiting time normal for accounts with limited review history?
Is there an escalation path when an expedite request receives no response?
Our field employees are waiting for this version to record daily attendance, so any help from the App Review team would be greatly appreciated.
Thank you,
Bayasgalan
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
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