If you are the account holder, the thing I saw is, it's better to contact apple and make your issue as a support case. Then let them to deal with. Usually takes4-5 days. This is what I have done and issue has been solved.

Yes our ID is V________L. Do you know how to solve that issue? Thanks!

Yes！

Not yet. I am trying to.

Yes, That is correct! Is there any steps for us to fix that problem? Thanks!