Is more than two weeks now I made this request... The purchase went through immediately over the web app... but, It still gives me the option to purchase a program. please could somebody here tell me how to solve this issue and how long it take? also, my Mastercard has still not yet been charged for the purchase Thanks in advance!

Is more than two weeks now I have the same case as yours... Purchase went through immediately over web app... but, It still gives me option to purchase a program. please could here tell me how to solve this issue and how long did it take? also my Martercard is stiil not yet charge for the purchase Thanks in advace!