Post

Replies

Boosts

Views

Activity

Reply to Apple Developer Enrollment Cannot Be Completed – Multiple Support Cases, Payment Processed & Apple Account Verified
Same here, from Belgium. Enrolled as an Individual on August 31, 99 EUR charged to my card, no confirmation email, account stuck in Pending, the site still asks me to purchase the membership. Support case opened September 2, automatic acknowledgement only since. That makes at least four of us in this forum in ten days, in different countries, some charged and some not, all with the same messages and the same silence from support. This is clearly not an individual account problem. Apple, please post a status: is enrollment processing broken, and for those already charged, will the enrollment be activated or refunded and reset? Nobody should pay twice.
11h
Reply to Apple Developer Program enrollment stuck in Pending — payment never charged and support not responding
Same situation here, from Belgium, since August 31. I enrolled in the Apple Developer Program on August 31 at 20:05 (Brussels time). The payment of 99.00 EUR to APPLE.COM/BE went through on my card, but I never received an order confirmation email, the account has stayed in Pending, and the developer site keeps showing "Purchase your membership". Trying to continue the enrollment sometimes ends with "We are unable to process your request. An unknown error occurred." I opened a case with Developer Program Support on September 2, case ID XXXXXXXXXXX. Automatic acknowledgement only, no answer since. So this is not a single account issue: several of us, in different countries, with and without the card being charged, since the end of August. It looks like the enrollment or payment processing pipeline itself is stuck, and support cases are not being worked. Two things I would like Apple Developer Support to confirm publicly: Is there a known issue with Developer Program enrollment and payment processing at the moment, and when is it expected to be resolved? For those of us already charged, will the existing enrollment be activated, or should we expect a refund and a reset so we can enroll again? Nobody should have to pay twice. For anyone reading with the same problem: do not submit a second purchase. The screen asking you to pay again does not mean your first payment failed, it means the enrollment was not marked complete on Apple's side, and a second charge is long to get refunded. I have a shipping product waiting on the Developer ID certificate for signing and notarization, so any real status update from Apple would be welcome.
11h
Reply to Apple Developer Enrollment Cannot Be Completed – Multiple Support Cases, Payment Processed & Apple Account Verified
Same here, from Belgium. Enrolled as an Individual on August 31, 99 EUR charged to my card, no confirmation email, account stuck in Pending, the site still asks me to purchase the membership. Support case opened September 2, automatic acknowledgement only since. That makes at least four of us in this forum in ten days, in different countries, some charged and some not, all with the same messages and the same silence from support. This is clearly not an individual account problem. Apple, please post a status: is enrollment processing broken, and for those already charged, will the enrollment be activated or refunded and reset? Nobody should pay twice.
Replies
Boosts
Views
Activity
11h
Reply to Apple Developer Program enrollment stuck in Pending — payment never charged and support not responding
Same situation here, from Belgium, since August 31. I enrolled in the Apple Developer Program on August 31 at 20:05 (Brussels time). The payment of 99.00 EUR to APPLE.COM/BE went through on my card, but I never received an order confirmation email, the account has stayed in Pending, and the developer site keeps showing "Purchase your membership". Trying to continue the enrollment sometimes ends with "We are unable to process your request. An unknown error occurred." I opened a case with Developer Program Support on September 2, case ID XXXXXXXXXXX. Automatic acknowledgement only, no answer since. So this is not a single account issue: several of us, in different countries, with and without the card being charged, since the end of August. It looks like the enrollment or payment processing pipeline itself is stuck, and support cases are not being worked. Two things I would like Apple Developer Support to confirm publicly: Is there a known issue with Developer Program enrollment and payment processing at the moment, and when is it expected to be resolved? For those of us already charged, will the existing enrollment be activated, or should we expect a refund and a reset so we can enroll again? Nobody should have to pay twice. For anyone reading with the same problem: do not submit a second purchase. The screen asking you to pay again does not mean your first payment failed, it means the enrollment was not marked complete on Apple's side, and a second charge is long to get refunded. I have a shipping product waiting on the Developer ID certificate for signing and notarization, so any real status update from Apple would be welcome.
Replies
Boosts
Views
Activity
11h