Hello, Our auto-renewable subscription products are currently showing as “In Review” in App Store Connect. However, they are not visible in the “In-App Purchases” section of the app version submission, so we cannot confirm or re-attach them to this app version. At the same time, we cannot delete or edit these products while they are in this state. This has left us in a situation where: The IAPs are stuck in “In Review” status, We cannot re-submit or re-attach them, And your review team cannot complete testing because the subscriptions are not yet approved. According to Apple’s own documentation, IAPs that are released with an app version only move from In Review to Approved when the app itself is approved. This means they must be reviewed together. Could you please: Confirm that our IAPs are correctly attached to this app version and will be reviewed together, or Reset their status back to “Ready to Submit” so that we can re-attach them properly to this app version? We want to make sure we are not stuck in a loop where the IAPs cannot be approved until the app is approved, but the app cannot be approved because the IAPs are stuck. Thank you for your help in resolving this situation. Best regards,

Hello, Our app gets rejected for the reason that the reviewer cannot purchase the subscription with the message, "Guideline 2.1 - Performance - App Completeness We found that your in-app purchase products exhibited one or more bugs which create a poor user experience. Specifically, we were unable to purchase Auto-Renewable Subscriptions. The app launched back to the rendering when we tap on the "Get started"" When we test this with our sandbox accounts in test flight version, we can see the subscribe pop up showing and purchase successfully. But turns out they cannot. Unfortunately we cannot see the reason why and even after requesting further explanation regarding how to move along, we are not getting any explanations. Our subscription products are submitted in the first time with the app and they are in "In review" state for more than a week. We requested phone calls and wrote messages to reviewers many times but unfortunately there's no help yet.